Sofia Tarquino
Petrie,QLD
Summary
Collaborative, thoughtful international student offering a friendly, supportive and excellent work ethic. Highly experienced in fast-paced diner and short-order restaurant setting, who maintains service standards and follows safe service regulations, with engaging personality and flexible approach.
Overview
3
3
years of professional experience
Work History
Bartender/Food Waiter
La Carmela
03.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Witress/Shift Leader
Guzman & Gomez
08.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Bartender
Cafe 63
08.2024 - 11.2024
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Optimized workflow processes for increased productivity during peak hours, minimizing wait times for customers.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Bartender / Waitress
La Lupa Restaurant
08.2023 - 01.2024
- Performed opening and closing duties.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Assisted with inventorying beverage stock and bar supplies.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Restaurant Waitress
The Bavarian Chermside
01.2023 - 12.2023
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Operated POS systems to cash out customer checks and complete order transactions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
Cleaner
Springmount Services
08.2022 - 03.2023
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Delivered quality customer service to address urgent needs and cleaning requests.
Education
General English
Shafston
07.2024
Diploma of Arts - Beauty
Academy of French Beauty
06.2022
Diploma of Arts (Technical Course) - Aesthetics
French Academy of Beauty
12.2021
Skills
- Friendly
- Customer Service
- Food and Beverage Service
- Team Player
- Critical Thinking
- Adaptable and Flexible
- Time Management
Timeline
Bartender
Cafe 63
08.2024 - 11.2024
Bartender/Food Waiter
La Carmela
03.2024 - Current
Bartender / Waitress
La Lupa Restaurant
08.2023 - 01.2024
Restaurant Waitress
The Bavarian Chermside
01.2023 - 12.2023
Witress/Shift Leader
Guzman & Gomez
08.2022 - Current
Cleaner
Springmount Services
08.2022 - 03.2023
Diploma of Arts - Beauty
Academy of French Beauty
Diploma of Arts (Technical Course) - Aesthetics
French Academy of Beauty
General English
Shafston
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