Sofia Thomas
Sydney
Summary
Experienced in the hospitality industry, I have refined customer service skills and fostered a motivated attitude. Possessing strong problem-solving abilities, a thirst for knowledge, and exceptional communication skills, I contribute to team success and attain positive outcomes. Embracing new challenges with dedication and enthusiasm, I advance organisational objectives. I am excited to leverage previous experience in other industries as I embark on a career with you, confident that it will continue to be relevant and beneficial.
Overview
5
5
years of professional experience
Work History
Bartender
Totti’s Rozelle
03.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Supervisor
Harbourtown Hospitality
05.2021 - 11.2023
- Supervise front of house team, including servers, hosts and bartenders
- Ensure excellent customer service by training and coaching staff on company service techniques and standards
- Oversee the seating and reservation process to ensure efficient and organised seating of guests
- Engage with customers in a friendly and professional manner, creating a welcoming and enjoyable atmosphere
- Handle customer complaints and resolve issues in a professional and timely manner
- Collaborate with kitchen team to ensure smooth communication between front and back of house
- Maintain a thorough knowledge of food and drink menu, including ingredients and preparation methods
- Take customer orders and provide recommendations on drink selections based on their preferences
- Prepare and serve a variety of cocktails, made to strict specifications and stock usage
- Adhere to all alcohol service regulations and policies, including checking identification to verify legal drinking age and refusing service to intoxicated customers
- Handle cash and credit transactions accurately and efficiently, including processing payments, providing change, cashing up and regularly updating safe float
- Originally was hired to work at 12 Beach Road however did multi-site work at some sister restaurants including the Sharksfin and the Longstore
Housekeeper
Parkdean Resorts
10.2022 - 03.2023
- Perform daily cleaning tasks, including dusting, vacuuming, mopping and sanitising surfaces
- Change and launder bed linens, towels and other guest room items
- Stock and replenish amenities, such as toiletries and towels, in guest rooms in a proper and sanitary manner
- Organise and maintain storage areas for cleaning supplies and equipment
- Follow established safety and security protocols to ensure the well being of guests and staff
Volunteer
Ostreng Farm
11.2022 - 12.2022
- Helped with the day-to-day operations at the farm.
- Assisted with fundraising efforts, including event planning, and donor outreach.
- Assisted with exercising and training horses, demonstrating a strong work ethic, reliability, and a genuine passion for the horses and their welfare.
Barista/Waitress
Life's a Beach Cafe
06.2020 - 04.2021
- Responsibilities included serving customers, making coffees and running food and drinks
- As a small cafe there were always opportunities to learn important competencies needed when working in hospitality such as customer service skills, basic food hygiene training, and coffee training
General Assistant
Monument Vets
07.2020 - 09.2020
- Assisting with all jobs, including cleaning out kennels, other areas of the practice, animal care, consultations, operations, and customer service.
- Gained strong administrative and customer service experience from working at the reception desk.
Education
A-levels - Applied science (BTEC), Biology, Maths
Newquay Tretherras
Newquay06.2022
GCSEs -
Newquay Tretherras
Newquay09.2020
Skills
- Barista
- Cocktail Bartender
- Customer service
- Money handling
- Working as part of a team
- Problem solving
Personal Information
Title: Bartender
Timeline
Bartender
Totti’s Rozelle
03.2024 - Current
Volunteer
Ostreng Farm
11.2022 - 12.2022
Housekeeper
Parkdean Resorts
10.2022 - 03.2023
Supervisor
Harbourtown Hospitality
05.2021 - 11.2023
General Assistant
Monument Vets
07.2020 - 09.2020
Barista/Waitress
Life's a Beach Cafe
06.2020 - 04.2021
A-levels - Applied science (BTEC), Biology, Maths
Newquay Tretherras
GCSEs -
Newquay Tretherras
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