Sofia Umana
Wishart,QLD
Summary
I am a motivated and reliable individual with strong customer service skills and a positive attitude. I enjoy working in fast-paced environments and pride myself on being approachable, friendly, and attentive to customer needs. I have excellent communication skills, work well both independently and as part of a team, and am committed to creating a positive shopping experience for every customer. I am eager to learn, flexible with tasks, and always willing to go the extra mile to ensure customer satisfaction and support my team. I am eager to continue developing my skills and contribute to a team that values hard work, great service, and positive customer experiences. I value hardworking and I am a approachable person who enjoys connecting with people and creating a welcoming environment.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Convenience store
coopers Plains
12.2024 - Current
- Assisted customers with purchases, enquiries and product locations, provided fast, friendly service to wide range of customers.
- Restocking shelves, cabinets and rotation of stock to maintain freshness.
- Ensured shelves were tidy, well presented and aligned with promotions.
- Reports on low stock and basic inventory.
- Duties and responsibilities are balanced between customers, cleaning, restocking etc.
- Strongly built upon customer relationships by being professional and approachable and taking lead in sustaining a well-organized workspace.
Hospitality Worker
Micheals’ pizza
eight-mile Plaines
12.2021 - Current
- Taking orders, greeting customers, handling requests and ensuring a positive experience.
- Operating registers, managing EFTPOS transactions, giving correct change.
- Working closely with colleagues to keep service running efficiently and smoothly.
- Making sure orders were correct, following hygiene/safe standards and keeping shop presentable.
- Opened and closed the store independently
Hospitality Worker
Junction pizzeria
upper mount Gravatt
10.2021 - 01.2022
- Recommending extras or suggestions
- Turning up on time, taking initiative and maintaining a high standard of work.
- Clearly interacting with customers and coworkers in a fast-paced environment.
- Handled unexpected challenges, such as incorrect orders or late delivery.
Education
Bachelor of nursing -
Griffith University
11-2028
Certificate of graduation -
Clairvaux MacKillop College
10-2024
Graduated diploma of business -
Prestige Services
06-2024
Skills
- Strong communication and highly valued trait
- Problem solving, handling situations calmly
- Active listening
- Product knowledge
- Teamwork
- Time management in fast paced environment
- Customer satisfaction
- Positive attitude and enthusiasm
- Meeting and exceeding sales goals
- Sales and upselling
- Outstanding customer service
- Adaptability
- Willingness to learn
- driven to satisfy customer needs
Availability
Monday Tuesday Friday Saturday Sunday
References
References available upon request.
Timeline
Customer Service Cashier
Convenience store
12.2024 - Current
Hospitality Worker
Micheals’ pizza
12.2021 - Current
Hospitality Worker
Junction pizzeria
10.2021 - 01.2022
Bachelor of nursing -
Griffith University
Certificate of graduation -
Clairvaux MacKillop College
Graduated diploma of business -
Prestige Services