Sofia Villegas
Sydney,NSW
Summary
I am experienced in managing and prioritising various ongoing or urgent tasks and I am adept at providing high service delivery to multifunctional professionals. I am also experienced in developing and maintaining relationships with service providers and other professionals. I am proficient at providing outstanding, confidential administrative support and meeting deadlines while streamlining operations to facilitate success. I am Trustworthy, motivated, resourceful, diligent and reliable. I believe in respect, empathy, work ethics and collaboration.
Overview
16
16
years of professional experience
Work History
Customer Experience and Administration Manager
Clublinks NSW
03.2021 - 03.2024
- Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
- Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
- Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
Senior Receptionist
SYDNEY DENTAL SPECIALISTS
03.2021 - 01.2022
- I Worked supporting a team of 3 specialists Prosthodontists an a hygienist on a full time receptionist role performing numerous administrative tasks
- Going through a pandemic I was able to support the team by successfully implementing and maintaining systems and procedures related to vaccination status information that brought security to the clinical team and a more relaxed atmosphere at work
- I was also responsible for making sure that the health screening process was done correctly to patients over the phone to avoid the risk of spreading COVID -19 in the practice
Senior Receptionist
DOKOTELA
10.2019 - 09.2020
- Company Overview: Dokotela is a consultant Psychiatry Service that provides free access to a psychiatrist for people with severe and persistent mental illness, drug and alcohol issues, disability and other challenging behaviours that have various barriers to accessing supports, as well as providing support to their GP in their patient's treatment and care
- The service is delivered through Telehealth -Zoom primarily to clients in rural and remote areas of Australia that are Medicare eligible for bulk billing
- Performed numerous administrative tasks, including telephone triage and consultation, scheduling of appointments for 28 specialists located remotely around Australia, interacting with challenging clients and reporting
- Actioning Outlook inbox with customer enquires and GP referral processing
- Outreach to new clinics in rural areas that were eligible for the service with Medicare
- Helped clinics to connect through video conference and performed troubleshooting when technical difficulties were present
- Ongoing liaison with medical, private and community organisations on behalf of clients
- Dokotela is a consultant Psychiatry Service that provides free access to a psychiatrist for people with severe and persistent mental illness, drug and alcohol issues, disability and other challenging behaviours that have various barriers to accessing supports, as well as providing support to their GP in their patient's treatment and care
- The service is delivered through Telehealth -Zoom primarily to clients in rural and remote areas of Australia that are Medicare eligible for bulk billing
- A significant achievement was that I was able to reduce the time spent on the process of making a Telehealth appointment with new clients, by changing the procedures and developing a new model that resulted in time-saving and an increased of appointments made per month
- Worked hard with the team to reach the target of 250 Telehealth appointments per month, Providing mental health care for people in need through Bush fire season and COVID- 19 Pandemic in the year 2020
- I was able to reduce the DNA (Did Not Attend) rate from patients by implementing a 48 hours cancellations notice allowing patients to reschedule their appointments on time and for our team to do capacity building more productively
Receptionist
SYDNEY ENDODONTISTS
12.2017 - 10.2019
- PA to Dr Barry Sandler-Specialist Endodontists, managing his busy agenda as well as acting as the first point of contact for 8 more Endodontic practitioners
- Dealing with correspondence and coordinating client schedules
- Practitioner's schedules management
- Reminding the manager/executive of tasks and deadlines
- Typing, compiling and preparing reports, presentations and correspondence
- Managing databases and filing systems
- Processing health funds claims and treatment payments
- Recording patient's treatment plans and completed treatments and notes ensuring legal and ethical confidentiality
- Gather general dentist referrals and patient records (X-trays and CBCT)
Receptionist
DR KIM AMANDA CARR
01.2014 - 11.2017
- Managing the practice for Dr Kim Carr -General Cosmetic Dentist
- Registered new patients according to established office protocols
- Verified and update patient's information
- Managed patient records in compliance with privacy and security regulations
- Coordinate the daily appointment schedule
- Organise referrals to other medical specialists
- Dispatched lab work appropriately
- Arranged payment schedule with patients
- Prepared and mailed billing statements
- Prepared claim forms for dental insurance
- Safeguard patient privacy and confidentiality
- Maintained dental supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
Senior Dental Assistant
Double Bay Dental
03.2008 - 01.2014
- Assisting Dr Kim Carr and Dr Penny Burns
- Prepared treatment room for patient by following prescribed procedures and protocols
- Provided instrumentation by sterilising and delivering instruments to the treatment area
- Assisted in developing radiographic studies and pouring, trimming, and polishing study casts
- Helped dentists manage dental and medical emergencies by maintaining CPR certification, emergency drug and oxygen supply, and emergency telephone directory
- Protected patients and employees by adhering to infection-control policies and protocols
- Ensured operation of dental equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
- Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications and establishing personal networks
Education
Certificate IV in Leadership and Management -
Upskilled
10.2024
Diploma of Business -
Bridge Business College
03.2008
Certificate III in Dental Assisting -
National technical Centre
01.2001
Skills
- Proficient with all facets of dentistry
- Nursing
- Reception
- Front desk administration
- Excellent written communication skills
- Excellent verbal communication skills
- Customer service focus
- High level of client interaction
- Exceptional appointment book management
- Scheduling
- Excellent IT literacy
- Experience with Record Management Systems
- BEST PRACTICE
- OASIS
- D4W
- PRAKTIKA
- Client management tools
- Confident decision making
- Problem solving
- Organised
Languages
English
Spanish
References
- Ms. Jacklyn Kirkby, Manager at Sydney Dental Specialists, 0414 878 011
- Dr. Kim Carr, Business Owner, 0414 606 060
- Ms. Karina Corr, Manager at Sydney Endodontists, 0403 925 510
Personal Information
Citizenship: Australian Citizen
Timeline
Customer Experience and Administration Manager
Clublinks NSW
03.2021 - 03.2024
Senior Receptionist
SYDNEY DENTAL SPECIALISTS
03.2021 - 01.2022
Senior Receptionist
DOKOTELA
10.2019 - 09.2020
Receptionist
SYDNEY ENDODONTISTS
12.2017 - 10.2019
Receptionist
DR KIM AMANDA CARR
01.2014 - 11.2017
Senior Dental Assistant
Double Bay Dental
03.2008 - 01.2014
Diploma of Business -
Bridge Business College
Certificate III in Dental Assisting -
National technical Centre
Certificate IV in Leadership and Management -
Upskilled
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