Sofia Wills

Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.

• Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
• Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
• Increased customer retention through exceptional service and consistent follow-up communication.
• Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
• Implemented a reward system for employee performance, motivating staff to continually strive for excellence
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Scheduled employees 6 for shifts, taking into account customer traffic and employee strengths.

• Answered phones to respond to customer questions, provide information and schedule appointments. 30+ appointments per day
• Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
• Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
• Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
• Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
• Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
• Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
• Streamlined appointment scheduling for improved patient experience and reduced wait times.
• Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
• Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
• Supported chiropractors in diagnostic procedures, facilitating timely identification of musculoskeletal issues for appropriate treatment interventions.
• Assisted in inventory management tasks, reducing supply costs through careful ordering practices based on usage patterns.
• Maintained office website and social media to promote business and advertise products and treatment plans.
• Assisted with marketing by distributing materials to area medical offices and reaching out to potential patients.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Followed appropriate procedures to minimize patient's exposure to radiation.

• Maintained accurate client records detailing treatment history, preferences, and progress for future reference during follow-up appointments.
• Developed and implemented new head massage techniques, resulting in improved treatment outcomes.
• Enhanced client satisfaction by providing customized head massage therapies tailored to individual needs.
• Mentored junior therapists, sharing knowledge of best practices and industry standards for quality care.
• Increased repeat clientele through excellent customer service and attention to detail during treatments.
• Maximized revenue by effectively managing client appointments, minimizing cancellations, and filling open slots efficiently.
• Optimized treatment room setup to provide a calm, soothing atmosphere conducive to relaxation during head massages sessions.
• Established strong relationships with local businesses to create partnerships that increased referrals and client base growth.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Provided clear, concise instructions to clients to prepare for massage services.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed diverse team of professionals, fostering positive work environments and high employee satisfaction.
• Ensured regulatory compliance through thorough audits and risk assessments, mitigating potential issues proactively.
• Implemented new software tools for streamlined data management, improving efficiency across all departments.
• Oversaw facility operations, ensuring a safe and clean environment for staff and visitors.
• Managed budget implementations, employee evaluations, and contract details.