Sofian Alvarez
Brisbane
Summary
Flexible and efficient individual with a strong track record at Arana Leagues Club who excels at customer service and problem solving. Excelled at building welcoming client relationships while maintaining high levels of organization and cleanliness. Skilled in critical thinking and effective communication to ensure customer satisfaction and efficiency in operations. Proven ability to adapt and succeed in fast-paced circumstances.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Trainee
Arana Leagues Club
06.2023 - 07.2024
- Learned new materials, processes, and programs quickly.
- Cultivated warm relationships with regular customers.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Ensure smooth operations during peak hours, resulting in exceptional customer satisfaction.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
Restaurant Server
Thai on Ferny Way
11.2021 - 03.2022
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Ferny Grove State High School
Brisbane, QLD11-2024
Skills
- High attention to detail
- Take initiative to solve problems
- Customer service
- Strong verbal communication skills
- Critical thinking and decision making within the workplace
- Problem solving skills and able to adapt in different situations
- Calm in pressure situations
- Excellent organisational skills
- Importance of consumers needs are top priority
Certification
- Queensland Certificate of Education
- Certificate III in Business23/06/2023-27/05/2024
- Certificate III in Fitness30/01/2023-09/09/2024
- Responsible Service of Alcohol (RSA) Certificate
- Responsible Service of Gaming (RSG) Certificate
Timeline
Trainee
Arana Leagues Club
06.2023 - 07.2024
Restaurant Server
Thai on Ferny Way
11.2021 - 03.2022
- Queensland Certificate of Education
- Certificate III in Business23/06/2023-27/05/2024
- Certificate III in Fitness30/01/2023-09/09/2024
- Responsible Service of Alcohol (RSA) Certificate
- Responsible Service of Gaming (RSG) Certificate
High School Diploma -
Ferny Grove State High School
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