Sofie McMullen
Summary
Developed strong interpersonal and communication skills in busy, customer-focused environment. Excel in creating positive guest experiences and managing multiple tasks efficiently. Seeking to apply these transferable skills in new workplace to contribute to team success and achieve impactful results. Personable and positive, with natural ability to create welcoming environment and connect with guests. Possesses solid understanding of customer service principles and effective communication skills. Aiming to enhance guest experiences and contribute to smooth and efficient service operation.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front of House Team Member
KFC
Bethania, QLD
04.2024 - 05.2025
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained cleanliness and organization of dining area, contributing to a more enjoyable dining experience for patrons.
Education
High School Diploma -
Beenleigh State High School
Beenleigh, QLD11-2026
Skills
- Prioritization and scheduling
- Approachable demeanour
- Critical thinking
- Organizational skills
- Detail-oriented approach
Certification
- RSA Certification, Training Direct - 10/02/2025
Timeline
Front of House Team Member
KFC
04.2024 - 05.2025
High School Diploma -
Beenleigh State High School