Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sofiya Hayek

Campbelltown,NSW

Summary

Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.

Developed leadership and team management skills in fast-paced environment, consistently ensuring efficient operations and team cohesion. Adept at problem-solving, conflict resolution, and performance improvement, with focus on achieving organizational goals. Looking to transition into new field while leveraging transferable skills to contribute effectively.

Overview

6
6
years of professional experience

Work History

Supervisor/team Member

Henry’s Harvest
06.2024 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Observed packing operations to verify conformance to specifications.

Sales Associate

Puma
10.2022 - 09.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Volunteer Cashier

Family Business
01.2019 - 07.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.

Education

Unity Grammar College
Austral, NSW
10.2024

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Strategic planning
  • Staff discipline
  • Staff development
  • Processes and procedures
  • Team building
  • Policy enforcement
  • Conflict resolution
  • Software experience
  • Task delegation
  • Problem-solving
  • Multitasking Abilities
  • Time management
  • Excellent communication
  • Adaptability and flexibility
  • Active listening
  • Professionalism
  • Self motivation

Languages

English
Native or Bilingual
Arabic
Native or Bilingual
Russian
Native or Bilingual

Timeline

Supervisor/team Member

Henry’s Harvest
06.2024 - Current

Sales Associate

Puma
10.2022 - 09.2023

Volunteer Cashier

Family Business
01.2019 - 07.2020

Unity Grammar College

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Sofiya Hayek