SOFIYAN KHAN

The Star is Queensland's largest integrated resort, running a hotel, casino, dining, and events operations across Gold Coast, Brisbane and Sydney.

• Managed front-of-house operations to ensure smooth service flow with back-of-house, bar, and barista stations to keep service flowing during peak cover.
• Supported daily buffet service across four hotel towers, efficiently serving 500 to 1000 guests each breakfast shift followed by lunch and dinner.
• Addressed guest complaints and feedback on the floor, resolving issues promptly to enhance guest satisfaction.
• Completed monthly stocktakes, tracked KPI variances, and helped with end-of-shift POS reconciliation, including voids and discounts.

Promoted from higher duties into a supervisory role for in-room dining across Star Grand (596 rooms) and Darling (56 boutique rooms).

• Coordinated daily IRD operations, overseeing order delivery, amenity requests, internal catering, and mini-bar tracking for 652 rooms.
• Briefed team members on shift procedures and adjusted staffing levels in response to occupancy demand.
• Managed private event setup, service delivery, and event closeout.
• Worked with kitchen, pastry, and garde manger teams to manage special guest requests and internal catering orders within ETA.
• Monitored weekly inventory orders relative to hotel occupancy levels to ensure optimal stock levels and prevent over-ordering.

• Managed guest and internal catering email correspondence, prioritizing requests and driving completion within ETA.
• Directed operational hours by overseeing team performance and coordinating daily IRD workflow while awaiting formal promotion.
• Supported inventory management, ordering and staffing requirements while maintaining hygiene and RSA standards.

Delivered front-line in-room service support across 652 rooms at Star, effectively managing responsibilities during the master's program.

• Delivered food and beverage orders to guest rooms, pool areas, and event spaces for Star Grand and Darling properties.
• Crafted barista coffee and cocktails to order, ensuring hygiene standards and maintaining stock replenishment throughout each shift.
• Coordinated setup for private events, including birthdays, weddings, and family gatherings, while addressing special requests with kitchen staff.

ITL World is a corporate travel management company handling domestic and international bookings for large enterprise clients across UAE, KSA and other Gulf countries.

• Managed a 24x7 travel operations team, handling calls and emails and following reservation guidelines for corporate clients.
• Booked domestic and international fares through GDS Sabre and Galileo, securing best-rate options for client accounts.
• Prepared monthly revenue and staff performance reports and conducted one-on-one reviews with team members.

Emirates is one of the world's largest international airlines, known for premium service standards across 150+ countries.

• Received recognition as Star of the Month in September 2014 for exemplary sales performance.
• Facilitated ticketing, rebooking, reissue, and revalidation for international passengers and travel agents, ensuring smooth travel experiences across complex itineraries.
• Managed Skywards memberships, hotel reservations, Dubai stopovers, and fare upgrades, enhancing overall per-booking revenue.

Supported Hopco Travels, Mumbai-based travel agency serving marine clients and corporate bookings across Asia and the Middle East.

• Processed domestic and international ticket changes, refunds, and reissues for clients via walk-in, phone, and email, ensuring timely resolutions.
• Prepared tailored travel packages and quotations for marine clients across Singapore, Mumbai, and the UAE, enhancing client satisfaction.
• Managed invoicing, receipts, vouchers, and daily accounting tasks to maintain accurate financial records.