Soha Moshfeghi
Modbury,SA
Summary
Proven team collaborator and adaptable professional. Demonstrated exceptional customer service and Microsoft Office proficiency, significantly contributing to a welcoming and efficient environment. Achieved a noticeable reduction in visitor wait times, underlining a strong work ethic and attention to detail. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
1
1
Certification
Work History
Front Desk Receptionist Volunteer
Australian Refugee Association
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Exercised discretion in handling sensitive information while managing confidential documents or phone conversations appropriately.
- Provided exceptional customer service while assisting walk-in clients with their needs or concerns.
- Contributed to maintaining an organized workspace by filing paperwork, updating contact lists, and managing mail distribution.
- Supported administrative staff with scheduling appointments, data entry, and document preparation.
- Streamlined office operations for increased efficiency by managing incoming calls, taking messages, and transferring calls as necessary.
- Enhanced customer satisfaction by promptly greeting visitors and accurately directing them to appropriate departments.
- Reduced wait times for visitors by efficiently processing check-ins/checkouts at the front desk area during peak hours.
- Collaborated with team members to ensure smooth day-to-day operations of the front desk area.
- Maintained a clean and professional front desk area, ensuring a welcoming environment for clients and visitors.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Assistant Teacher
Kumon Learning Center
08.2023 - 10.2023
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Assisted in implementation of new learning tools, systems and materials.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Researched and presented new learning tools and methods for classroom application.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
Education
Bachelors of Business - Hospitality, Tourism, And Hospitality Management
University of South Australia
Adelaide, SA11.2026
High School Diploma -
Modbury High School
Modbury, SA12.2022
Skills
- Dependability
- Maintaining cleanliness
- Scheduling appointments
- Phone Etiquette
- Visitor Greeting
- Customer Service
- Attention to Detail
- Punctual and Reliable
- Team Collaboration
- Call Answering and Routing
- Microsoft Office
- Data Entry
- Visitor and Customer Relations
- Strong Work Ethic
- Guest Engagement
- Team Player
- Responsible
- Warm and Friendly
- Adaptable and Flexible
- Workload balancing
Certification
Project Management, CBRE - Forage
Customer Support, Moreton Bay Regional Council - Forage
Event Organisation, Moreton Bay Regional Council -Forage
Languages
English
Full Professional
Arabic
Native or Bilingual
Persian
Native or Bilingual
Timeline
Assistant Teacher
Kumon Learning Center
08.2023 - 10.2023
Front Desk Receptionist Volunteer
Australian Refugee Association
Bachelors of Business - Hospitality, Tourism, And Hospitality Management
University of South Australia
High School Diploma -
Modbury High School
Project Management, CBRE - Forage
Customer Support, Moreton Bay Regional Council - Forage
Event Organisation, Moreton Bay Regional Council -Forage
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