Soha Purohit
CLAYTON, VIC 3168,VIC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Spudbar
Melbourne, VIC
02.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Casual Cleaner
Menzies Group
Kambrya High College, Berwick
04.2023 - Current
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Cook's Assistant
Crest Café
Melbourne, VIC
12.2023 - 02.2024
- Worked with chef to prepare daily food specials and other supplies.
- Followed recipes closely for consistent taste, quality and presentation.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Prepared food orders to support waitstaff and other team members.
Cook's Assistant
Bahubali Restaurant
Melbourne, VIC
12.2023 - 02.2024
- Prepared food orders to support waitstaff and other team members.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Cleaned and maintained work areas, equipment and utensils.
Customer Service Representative and Kitchen Hand
Smoking Joe's Pizza
Pakenham, VIC
03.2023 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Waitress Trainee
90 Secondi-Italian Restaurant
Melbourne, VIC
12.2022 - 03.2023
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
General Cleaner
ISS Facility Services
Newport Gardens Primary School
05.2022 - 02.2023
- Enhanced workplace cleanliness by thoroughly dusting, sweeping, and mopping all areas.
- Improved facility hygiene through diligent sanitization of high-touch surfaces and restrooms.
- Emptied trashcans and transported waste to collection areas.
- Upheld company standards for cleanliness and sanitation by consistently following prescribed protocols and procedures.
Education
Bachelor Of Business Admin. - Economics
Central Queensland University
Melbourne, VICSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
Certificate III in commercial cookery
Certificate IV in kitchen management
Working with children check card
Timeline
Customer Service Representative
Spudbar
02.2024 - Current
Cook's Assistant
Crest Café
12.2023 - 02.2024
Cook's Assistant
Bahubali Restaurant
12.2023 - 02.2024
Casual Cleaner
Menzies Group
04.2023 - Current
Customer Service Representative and Kitchen Hand
Smoking Joe's Pizza
03.2023 - 05.2023
Waitress Trainee
90 Secondi-Italian Restaurant
12.2022 - 03.2023
General Cleaner
ISS Facility Services
05.2022 - 02.2023
Bachelor Of Business Admin. - Economics
Central Queensland University