Sohaib Asif

• Implemented CRM tools to better track leads and manage customer accounts, enabling more efficient follow-ups and targeted communication efforts.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Assisted call-in customers with questions and orders.
• Responded to customer calls and emails to answer questions about products and services.
• Emphasized product specifications to meet customer needs.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Described product highlights and benefits to help guide purchasing decisions.
• Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
• Verified delivery schedules and processes.
• Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Updated account information to maintain customer records.
• Processed customer service orders promptly to increase customer satisfaction.
• Educated customers about billing, payment processing and support policies and procedures.
• Provided client support on system operation and troubleshooting.

Performed as a Business Analyst for Transdev Australasia on a project based in Sydney Parramatta name of project Great River City Light Rail.

• Helped in company data migration , data entry , data mining , data base administration tasks on implemented CRM function by name of Promapp.
• Developed customized reports, summarizing and presenting data in visually appealing format.
• Identified patterns and trends in large data sets and provided actionable insights.
• Created dashboards to monitor and track key performance indicators.
• Performed daily base KPI's to meet data entry and data management tasks.
• Attended every day early morning meetings to update the team about the progress.
• Reported the line manager and stakeholders with presentation for given task which completed on deadlines.
• Travel across interstate to meet the different department teams.
• Received a employee evaluation report with best possible positive ratings.
• Facilitated communication between technical teams and end-users during system implementation projects.
• Received client satisfaction report after completing each task.

• Improved sales performance by implementing innovative project management strategies.
• Increased customer satisfaction through efficient communication and timely project completion.
• Streamlined processes for more effective sales team coordination and collaboration.
• Managed multiple projects simultaneously, ensuring on-time delivery and exceeding client expectations.
• Developed strong relationships with clients to maintain ongoing business opportunities.
• Conducted comprehensive market research, informing strategic decision-making in product development and marketing efforts.
• Leveraged data-driven insights for informed decision-making during the sales process, leading to greater success rates in closing deals.
• Coached and counselled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.

• Boosted sales performance by implementing effective sales strategies and coaching team members.
• Developed strong client relationships for repeat business and increased referrals.
• Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
• Collaborated with marketing department to create appealing promotions, resulting in higher customer engagement rates.
• Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
• Assisted in the development of annual sales forecasts, providing accurate projections for budgeting purposes.
• Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
• Propforce CRM for generating lead and maintaining client accounts.
• Generating new leads to achieve sales revenue targets.
• Software use of EMPG Labs.
• Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
• Updating Online Portal and promoting inventories on online platform.