Sohail Hirani
Brisbane,QLD
Summary
Senior Systems Engineer with 8 years of experience in system virtualization and network security. Motivational team leader aligns cross-functional teams with business objectives to achieve key metrics. Expertise includes installing, configuring, and monitoring complex systems and Infrastructure.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Systems Engineer
Airbus Group Australia Pacific
07.2023 - Current
- Optimized deployment of Windows workstations and management of security patches.
- Create advertisements, collections, and packages, applications, & applications groups within SCCM via automatic PowerShell scripts and command line batch files
- Participate in Hyper-V to VMware migration project with MSP's assistance
- Collaborated with Central Security team to implement and oversee endpoint security agents including Symantec Endpoint Protection, Splunk agent, Forcepoint DLP agent, Sysmon, and Titus classification.
- Manage Active Directory, user accounts, and group policies to ensure seamless system operations
- Worked closely with teams across different departments to implement a new virtualisation environment using Hyper-V, leading to a 20% increase in resource utilization
- Real-time management of various network devices for alerts through ManageEngine Operations Manager Tool
- Provision new virtual machines – Windows & Linux OS, install security apps, configure VLAN tags from Hyper-V console and manage Commvault backup/restores
- Manage and configure PatchMyPC server to enable auto-updates for Windows and various other third-party applications
- Administer SCCM environment, engineer solutions, and support Windows workstation deployments
- Participate in cyber-security meetings, plan security patches, and troubleshoot deployment issues
- Administration & management of multi-node, high-availability clusters to ensure smooth operation
- Administer and manage internal certificate authority manager, create new SSL certificates for various internal servers/websites and renew them via IIS Manager
- Supported processes following ITIL principles like incident, problem, change, configuration, and event management.
- Maintain IT process documentation, knowledge based, and monitor ServiceNow ticketing systems for new tickets, update, & resolve incidents
- Completed software updates and assessed security patches for optimized computer use.
- Optimized server efficiency through virtualization techniques and capacity planning.
Senior System Support Officer
Queensland Health
02.2023 - 07.2023
- Technical support for various Queensland Health software such as AUSLAB, AUSCARE, ieMR
- Participate in formal change and problem management practices by developing, troubleshooting, configuration management, testing, validation, and documentation of all changes in responsibility area
- Software configuration such as creating new test codes, modifying equations, creating new coded comments, new test rules, and various other ad-hoc requests by pathologists, lab technicians, and scientists
- Configuring change requests through various staging systems such as DEMO, STAGE, & LIVE environments
- Liaising with Citadel Health on local configuration and vendor configuration requests and follow-up on the progress of the changes
- Liaising with the end user to undertake UAT – User acceptance testing) of the various code changes before deploying the changes to the live environment
IT Support Engineer II / Shift Lead
Amazon Fulfillment Centre
05.2021 - 02.2023
- Lead the shift and assist/mentor junior support engineers with various tasks & issues
- Troubleshoot various in-house IT related issues without SOPs
- AD account management/setting up users for MFA / configure network drive access
- Monitor asset inventory onsite, asset performance, recommend corrective measures
- Engage asset management team and all other key stakeholders to resolve issues and challenges in relation to yearly asset management project lifecycle
- Receive, record, and assign assets to the internal team and ensure that all data is kept up to date
- Audit and maintain up-to-update site inventory for IT peripherals in Amazon's Brisbane local site
- Monitor network for performance / utilization via various tools such as NARF and Nagios
- Visit other Amazon delivery station sites in Brisbane & Gold Coast to provide weekly technical support
- Deploying software packages via SCCM Software center and troubleshooting failed installations
- Configuring new user accounts for domain and email access, deploying group policies, and managing various security group associations
- Configure and deploy various devices such MC33 scanners, finger scanners, Stow-by-Light thin client, and mobile station carts
- Create and maintain internal knowledge base articles and create SOPS for various technical issues
- Generate WiFi certificates via Linux wireless controller for various vendor devices
- Monitor and configure various IP cameras/ network switches/ port VLAN assignment
- Monitor, audit, and configure various Access Points throughout the fulfillment center and monitor for high utilization / performance
- Configure and deploy various RF scanners such as MC330 / PM550s, and whitelist devices in AirWatch console
- Re-image laptops to ensure Amazon corporate image is configured / functional
- Configure and deploy thin clients running Linux and whitelist devices in Airwatch console
- Carry out monthly audit of MDF area to ensure all network devices are in healthy state
- Set up workstations / printers for associates on the floor
- Participate in change management and lead 10G Firewall deployment project, including Cisco 9500 upgrade, Juniper SRX4100 firewall upgrades and applying network configurations
- Participate in monthly on-call roster
Level 3 Team Lead
NW Computing
03.2021 - 05.2021
- Escalation point for Level 1 / Level 2 engineers in the team for technical issues
- Engage with and mentor team members on various technical issues / SLAs on the tickets
- Assist users with 1st/2nd level support such as Active directory password resets, MFA resets
- Participate with other Level 3 team leads on various technical issues affecting clients and discuss current projects / team progress ticket SLAs
- On-boarding new users, creating accounts in AD / Exchange, and adding them to appropriate security groups
- Administration of Microsoft Exchange/Office 365, user/group creations, distribution lists, and license administration
- Monitoring VMs in Azure Portal for resources and creating new VMs as per customer's requirements
- Administration of deploying new packages via Microsoft System Centre Configuration Manager and Datto Autotask agent and troubleshoot failed deployments via Configuration Manager
- Creating tickets using Autotask and creating knowledge base articles for other engineers
Professional Technical Specialist
DXC Technology
02.2020 - 02.2021
- Assist SA Health and Department of Cabinet & Premier's users in a timely manner and follow up with the users with action plans/recommendations via phone and emails
- Responding to end-user PC reported to be infected with virus/ malicious software, performing backup / recovery, corrective actions, and threat mitigation
- Running vulnerability scanner on the network and deploying required patches to mitigate risks
- Assist in delivery of ICT Service Desk services in accordance with Service Level Agreements – SLAs) between the departments & DXC Technology
- Participate in daily/weekly team meetings, ask questions and provide feedback on current technical issues and case backlogs, and assist other team members with issues and suggest new processes to handle re-occurring technical issues
- Training with senior system engineers to further enhance technical skills
Education
Bachelor of Science - Electrical Engineering
Georgia Institute of Technology
Atlanta, GA05.2006
Pre-Engineering Curriculum -
Georgia State University
Atlanta, GA12.2003
Skills
- Acceptance Testing
- Active Directory
- AWS
- Azure
- Commvault
- Configuration
- DLP
- Endpoint Security
- Esxi
- Hyper-v
- IIS
- ITIL
- PatchMyPC
- Linux
- Linux OS
- Microsoft Exchange
- Nagios
- Network Monitoring
- Network Security
- Office 365
- Powershell
- SCCM
- Servicenow
- Splunk
- Symantec
- UAT
- Virtual Machines
- Virtualisation
- VLAN
- Vmware
Securityclearance
ASGVA Baseline Security Clearance Holder
https://shorturl.at/Y67Ad
Certification
- VMware Certified Professional Data Center Virtualization (VMware / Broadcom Inc)
- Palo Alto Certified Network Security Administrator (Palo Alto Networks)
- AWS Certified Solutions Architect Associate (Amazon)
- GIAC Security Essentials (GIAC)
- ITIL V3 Certification (Axelos)
- CompTIA Security+ Certification (CompTIA)
- CompTIA Network+ Certification (CompTIA)
Timeline
Systems Engineer
Airbus Group Australia Pacific
07.2023 - Current
Senior System Support Officer
Queensland Health
02.2023 - 07.2023
IT Support Engineer II / Shift Lead
Amazon Fulfillment Centre
05.2021 - 02.2023
Level 3 Team Lead
NW Computing
03.2021 - 05.2021
Professional Technical Specialist
DXC Technology
02.2020 - 02.2021
Pre-Engineering Curriculum -
Georgia State University
- VMware Certified Professional Data Center Virtualization (VMware / Broadcom Inc)
- Palo Alto Certified Network Security Administrator (Palo Alto Networks)
- AWS Certified Solutions Architect Associate (Amazon)
- GIAC Security Essentials (GIAC)
- ITIL V3 Certification (Axelos)
- CompTIA Security+ Certification (CompTIA)
- CompTIA Network+ Certification (CompTIA)
Bachelor of Science - Electrical Engineering
Georgia Institute of Technology
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