Summary
Overview
Work History
Education
Skills
Timeline

Soham Gosavi

South Brisbane,QLD

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

2
2
years of professional experience

Work History

Food Service Team Member

Chicken Vicken, Karad
06.2022 - 04.2023


  • Strictly followed sanitation and food safety guidelines as regulatory agencies and companies required.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.


Customer Service Associate

Dmart Store Karad
10.2021 - 06.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Investigated and resolved customer inquiries and complaints quickly

Quality Assurance Intern

Pharmagenie Compliance Inc
05.2021 - 08.2021


  • Assisted with planning of quality assurance testing projects following functional specifications.
  • Tested 4 development projects to detect issues.
  • Prepared QA evaluation reports and submitted to management.

Education

Master of Science - Biotechnology

University of Queensland, Brisbane, QLD
06.2025

Bachelor of Science - Biotechnology

Vellore Institute of Technology, Vellore, India
07.2022

Skills

  • Teamwork and Collaboration
  • Customer Needs Assessments
  • Critical Thinking
  • Quick Learner
  • Complex problem solving
  • Safe Work Practices
  • Punctuality
  • Multi-Tasking

Timeline

Food Service Team Member - Chicken Vicken, Karad
06.2022 - 04.2023
Customer Service Associate - Dmart Store Karad
10.2021 - 06.2022
Quality Assurance Intern - Pharmagenie Compliance Inc
05.2021 - 08.2021
University of Queensland - Master of Science, Biotechnology
Vellore Institute of Technology - Bachelor of Science, Biotechnology
Soham Gosavi