Soham Gosavi
South Brisbane,QLD
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
2
2
years of professional experience
Work History
Food Service Team Member
Chicken Vicken, Karad
06.2022 - 04.2023
- Strictly followed sanitation and food safety guidelines as regulatory agencies and companies required.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Customer Service Associate
Dmart Store Karad
10.2021 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly
Quality Assurance Intern
Pharmagenie Compliance Inc
05.2021 - 08.2021
- Assisted with planning of quality assurance testing projects following functional specifications.
- Tested 4 development projects to detect issues.
- Prepared QA evaluation reports and submitted to management.
Education
Master of Science - Biotechnology
06.2025
Bachelor of Science - Biotechnology
07.2022
Skills
- Teamwork and Collaboration
- Customer Needs Assessments
- Critical Thinking
- Quick Learner
- Complex problem solving
- Safe Work Practices
- Punctuality
- Multi-Tasking
Timeline
Food Service Team Member - Chicken Vicken, Karad
06.2022 - 04.2023
Customer Service Associate - Dmart Store Karad
10.2021 - 06.2022
Quality Assurance Intern - Pharmagenie Compliance Inc
05.2021 - 08.2021
University of Queensland - Master of Science, Biotechnology
Vellore Institute of Technology - Bachelor of Science, Biotechnology