Sohan Punnoose
Southbank,Victoria
Summary
As a seasoned professional in hospitality industry, consistently excel in delivering exceptional service. With a strong track record, possess proficiency in menu knowledge, order accuracy, upselling techniques & meticulous cleaning. Excelled in inter-college WFH tech-fests conducted on various levels. Share a passion for playing district-level chess, cricket & table tennis. Represented home district in cricket for local matches & prize-money competitions. Volunteered for various non-profit NGO welfare programs in home country. Good guest interaction, alongside the ability to resolve unexpected situations, consistently upholds a reputation for excellence, contributing to memorable dining & stay experiences for guests. Available full-time Tue to Sun for morning & night shifts.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
F&B Attendant
SkyGrill Fusion
Kochi, Kerala
04.2021 - 07.2023
- Enhanced the dining experience with 10% increased wine sales through effective food and wine pairing recommendations.
- Elevated repeat business through meticulous table settings and ambiance enhancement.
- Achieved consistent "A" grade in health inspections, ensuring compliance with regulations.
- Achieved a 25% boost in dessert and specialty drink sales through effective upselling and cross-selling techniques.
Housekeeping Attendant
Coral Reef Hotel
Kochi, Kerala
10.2019 - 04.2021
- I've mastered industry-specific techniques, ensuring meticulous and hygienic room presentation.
- I excel in coordinating tasks, optimizing room turnover, and ensuring seamless operations, leading to a 20% reduction in turnover time.
- Proficient at handling unforeseen challenges while prioritizing the guest experience.
- I've honed my expertise in inventory management, minimizing waste and effectively controlling costs.
Education
Master of Business Administration -
RMIT University
Melbourne, VIC06.2025
Bachelor of Science - Electronics Engineering
MA College
Kerala, India 08.2018 - 07.2022
Skills
- Menu Pairing & Table Ambience
- POS System Proficiency
- Upselling and Cross-Selling
- Advanced Cleaning Proficiency
- Guest-Centric Communication
- Task & Inventory Efficiency
Timeline
F&B Attendant
SkyGrill Fusion
04.2021 - 07.2023
Housekeeping Attendant
Coral Reef Hotel
10.2019 - 04.2021
Bachelor of Science - Electronics Engineering
MA College
08.2018 - 07.2022
Master of Business Administration -
RMIT University
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