Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sohill Jayaprakash

Adelaide,SA

Summary

Dependable retail sales professional with experience in dynamic, busy retail environments. Skilled in processing transactions, handling cash, using registers, restocking shelves and arranging merchandise. Ability to maintain high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Very flexible with the hours to work and also reliable to work covers with short notice.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Associate

Specsavers
08.2021 - 12.2023
  • Solved customer challenges by offering relevant products and services.
  • Helped customers locate products and checked store system for merchandise at other stores.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Provided extensive customer care by responding to requests, assisting with product selection, placing orders and ensuring safe deliver of goods.

Retail Worker

National Pharmacies
11.2019 - 05.2021
  • Greeted customers, helped locate merchandise, and suggested suitable options.Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Customer Service Representative

KFC
05.2017 - 08.2019
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered questions about store policies and addressed customer concerns.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.

Education

Master of Science - Medical Microbiology And Bacteriology

Flinders University
Adelaide, SA
01.2024

Skills

  • Adaptable and Flexible
  • Strong Communication and Interpersonal Skills
  • Retail Merchandising
  • Complaint Handling
  • Friendly and Helpful
  • Flexible Hours
  • Positive Customer Engagement
  • Product restocking
  • First Aid/CPR

Certification

First AID and CPR qualified

Workplace health and safety training

Manual handling and stocking training

Timeline

Sales Associate

Specsavers
08.2021 - 12.2023

Retail Worker

National Pharmacies
11.2019 - 05.2021

Customer Service Representative

KFC
05.2017 - 08.2019

Master of Science - Medical Microbiology And Bacteriology

Flinders University

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Sohill Jayaprakash