Sojad Hydari
Melbourne,VIC
Summary
Accomplished retail sales professional with 6+ years of telecommunications expertise and a proven track record in retail management. Skilled in driving sales growth, enhancing customer satisfaction, and leading high-performing teams. Proficient in visual merchandising, inventory optimization, and targeted staff development. Committed to delivering exceptional results and elevating customer experiences.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Telstra
12.2022 - 03.2025
- Directed comprehensive daily operations, including sales leadership, merchandising excellence, precise inventory control, and superior customer service.
- Successfully managed and mentored a dynamic team of [2-10] associates, consistently surpassing monthly sales targets by achieving 4.5 Stars for the month.
- Implemented innovative visual merchandising strategies, significantly enhancing customer engagement and contributing to measurable sales growth.
- Conducted targeted training programs, boosting team performance metrics and elevating customer satisfaction scores.
- Optimized inventory management processes, achieving a 100% reduction in shrinkage.
CUSTOMER SALES REPRESENTATIVE
Optus
09.2019 - 02.2020
- Achieved consistent recognition in the top 90% for telecommunications sales performance.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Cultivated enduring client relationships through expert consultative sales practices, driving repeat business and sustained customer loyalty.
- Delivered extensive product knowledge training to new team members, significantly improving sales capabilities.
- Expertly resolved complex customer inquiries, enhancing customer satisfaction and positively influencing store reputation.
CUSTOMER SALES REPRESENTATIVE
Vodafone
08.2017 - 06.2018
- Surpassed sales objectives consistently through personalized service and targeted product recommendations.
- Built and maintained robust client relationships, ensuring customer retention and satisfaction.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Supported the onboarding and professional growth of new associates, focusing on enhancing product expertise and sales proficiency.
- Efficiently managed customer concerns and complaints, reinforcing brand integrity and elevating customer trust.
Education
Certificate IV - Real Estate Practice
Kangan Institute
Melbourne, VIC07-2025
Advanced Diploma - Law, Information Systems Technology
University of New England (AU)
Sydney, NSW2025
Advanced Diploma of Computer System Technology - undefined
Swinburne University Of Technology
Melbourne, VIC10.2016
Skills
- Staff Training & Professional Development
- Collaborative team development
- Effective retail operations management
- Telecommunications sales expertise
- Creative visual merchandising
- Client satisfaction optimization
- Supply chain efficiency enhancement
- Performance-focused sales management
Timeline
Assistant Store Manager
Telstra
12.2022 - 03.2025
CUSTOMER SALES REPRESENTATIVE
Optus
09.2019 - 02.2020
CUSTOMER SALES REPRESENTATIVE
Vodafone
08.2017 - 06.2018
Advanced Diploma of Computer System Technology - undefined
Swinburne University Of Technology
Certificate IV - Real Estate Practice
Kangan Institute
Advanced Diploma - Law, Information Systems Technology
University of New England (AU)
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