Sokhann Khit
Lakelands,WA
Summary
Energetic Housekeeping Room Attendant with 2 years of hands-on experience cleaning and maintaining guest rooms. Detail-oriented individual possessing strong work ethic, positive attitude and excellent organizational skills. Committed to finishing tasks on time while exceeding expectations.
Overview
12
12
years of professional experience
Work History
Housekeeping Room Attendant
Silver Sands Resort
02.2019 - Current
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
Hotel Front Desk Receptionist
Wooden Angkor Hotel
03.2011 - 09.2014
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Trained new staff members in customer service techniques and hotel operations.
- Stored guest valuables in safe and individual boxes for security.
- Coordinated with vendors for repair and maintenance of hotel.
Education
No Degree - Cert III in Early Childhood Education And Care
Fremantle Education Centre
Cnr Of Cantonment & Parry Streets, Fremantle WA07.2023
Skills
- Vacuuming and Sweeping
- Deep Cleaning Protocols
- Hospitality Environments
- Housekeeping Understanding
- Service Quality
- Team Support and Collaboration
- COVID-19 Safety Procedures
- Guest Service and Support
Languages
Cambodian
Native or Bilingual
Timeline
Housekeeping Room Attendant
Silver Sands Resort
02.2019 - Current
Hotel Front Desk Receptionist
Wooden Angkor Hotel
03.2011 - 09.2014
No Degree - Cert III in Early Childhood Education And Care
Fremantle Education Centre
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