Sokmonyrita Sreng
Hawthorn,VIC
Summary
Friendly and empathetic professional with excellent communication skills, dedicated to delivering exceptional service and support. Skilled in understanding customer needs, conflict resolution, and problem-solving. Committed to building strong relationships and contributing to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Assistant to the Store Owner
Family Business
01.2021 - 06.2025
- Supported business development through targeted outreach to potential leads.
- Stayed informed on industry trends to recommend suitable products or services.
- Managed inventory to maintain optimal stock levels and reduce waste.
- Responded to customer inquiries promptly with accurate information.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Provided exceptional customer service through active listening, addressing concerns promptly, and showing empathy toward customers'' needs.
- Contributed to store growth by identifying opportunities for improvement and implementing effective solutions.
Digital Marketing Intern
Khmer Beverages
01.2025 - 04.2025
- Created engaging content for TikTok and Facebook.
- Contributed ideas during marketing campaign brainstorming sessions.
- Designed and presented social media campaign concepts.
- Designed and presented social media campaign ideas.
- Tracked social media trends and adapted to attract target follower demographic.
- Enhanced customer retention rates, managing a consistent content calendar for blog posts and social media updates.
Accounting and Taxation Executive
MorisonKak MKA Audit & Accounting Co., Ltd.
01.2024 - 12.2024
- Worked collaboratively under tight deadlines during high workload periods.
- Maintained organized client files to streamline tax processes.
- Utilized E-filing software to prepare and process returns.
- Supported client engagements during peak tax seasons.
Education
MBA - Business Administration
Swinburne University of Technology
Melbourne, VIC01-2027
BBA - Accounting and Finance
CamEd Business School
Cambodia05-2025
High School Diploma -
Westland International School
Cambodia01-2020
Skills
- Customer service
- Flexible schedule
- Teamwork and collaboration
- Reliability and punctuality
- Cash handling
- Customer engagement
Personal Attributes
- Communication skills
- Proficient communication skills developed whilst working at Khmer Beverages
- A good listener who also has the ability to consult with others and make decisions
- Time management skills
- Experienced in working within tight deadlines
- Ability to prioritise duties and stay on top of both professional and personal tasks
- Enthusiastic, hardworking and eager to learn
- Reliable and trustworthy with a strong work ethic and values
- A high achiever; received commendation from manager for excellent contribution in team and individual tasks
Timeline
Digital Marketing Intern
Khmer Beverages
01.2025 - 04.2025
Accounting and Taxation Executive
MorisonKak MKA Audit & Accounting Co., Ltd.
01.2024 - 12.2024
Assistant to the Store Owner
Family Business
01.2021 - 06.2025
MBA - Business Administration
Swinburne University of Technology
BBA - Accounting and Finance
CamEd Business School
High School Diploma -
Westland International School
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