Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Soko Kumba Mondeh

Adelaide,South Australia

Summary

Skilled worker, outgoing with experience overseeing multiple tasks and managing tasks successfully. Hardworking professional committed to providing outstanding customer service and assistance. A hardworking, focused and passionate job seeker with strong organizational and problem-solving skills eager to secure entry-level customer service position. Capable employee that processes and adapts to customer and company needs quick and efficiently. Ready to help the team accomplish company goals, implement and develop personal and professional skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Production Team Worker

Baiada
- Current
  • Follow work policies and procedures and manual handling
  • Partake in food handling, work alongside machinery and conduct casual operations through production equipment
  • Organise the desired product in the correct packaging for despatch
  • Appropriate work station in a timely and clean manner
  • Follow COVID-19 protocol
  • Engage with supervisors and co-workers for organisations of labelling, product packaging and the different orders being managed
  • Work alongside other divisions/sections with orders
  • During this time working alongside the two biggest poultry productions in Adelaide SA, I have shared same qualities and positions, both of which helped my development of skills with one another
  • Working in this industry I have developed and further strengthened my skills in packing, organisation, communication, time efficiency and documentations
  • This have allowed to further my positions into other areas of work and participate, if help is needed.

Disability Support Worker

Focus Day Options
03.2023 - 04.2023
  • Food preparation for clients
  • Kept work environment tidy and cleaned throughout the day
  • Engage and interact with clients daily
  • Use person-approached techniques to help further client independence
  • Observation of staff and co-workers on documentation
  • Assisted Clients, alongside supervised personnel, with toiletry
  • During my time at Focus Day Options, I gathered experience and knowledge on how to conduct support work within the disability sector and test my knowledge from my studies
  • During my time here, I thoroughly enjoyed as I got to engage with the clients and conduct and participate in a various range of activities that further strengthen client’s ability from a person-centred approach.

Production Team Worker

Ingham’s Enterprises
10.2022 - 03.2023
  • Follow work policies and procedures and manual handling
  • Partake in food handling, work alongside machinery and conduct casual operations through production equipment
  • Organise the desired product in the correct packaging for despatch
  • Appropriate work station in a timely and clean manner
  • Follow COVID-19 protocol
  • Engage with supervisors and co-workers for organisations of labelling, product packaging and the different orders being managed
  • Work alongside other divisions/sections with orders
  • During this time working alongside the two biggest poultry productions in Adelaide SA, I have shared same qualities and positions, both of which helped my development of skills with one another
  • Working in this industry I have developed and further strengthened my skills in packing, organisation, communication, time efficiency and documentations
  • This have allowed to further my positions into other areas of work and participate, if help is needed.

Front End Customer Service

Woolworths
09.2022 - 01.2023
  • Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
  • Kept abreast of in-house and area functions to answer questions and concerns in-person and on telephone.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Production Team Worker

Gawler River Produce
04.2021 - 09.2022
  • Moved items between machines, conveyors and transport equipment to meet production needs
  • Partake in the handling of food, work alongside machinery and conduct casual operations through production equipment
  • Examined final products for conformance with food quality standards
  • Weighed and organized products according to project specifications
  • Kept worksite organized, clean and free of safety hazards
  • Inspected and repaired products to meet company expectations
  • Label delivery packages and conduct production standard preparation for delivery
  • Organized orders in their desired locations for delivery.

Level 1 Team Member

McDonalds
10.2020 - 06.2021
  • Wiped down tables and equipment, swept and refilled stock
  • Kept restaurant lobby, front counter, driver thru and kitchen, restrooms and equipment tidy throughout shifts
  • Packed fast food products in approved containers, cups and bags
  • Entered orders into a computer system to send details to the kitchen (mentioning customers’ special requests and food allergies)
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations
  • Conversed with customers to build rapport, answer questions and defuse and cater to customer complaints and/or enquiries.

Education

Foundation Studies -

University of South Australia
Adelaide, SA

Bachelor of Business (Online) -

Flinders University
Adelaide, SA

Skills

  • Cleaning
  • Work Site Maintenance
  • Production Support
  • Customer Service
  • Customer Needs Assessment
  • Cash Handling
  • Customer Focus
  • Adaptability
  • Attention to Detail
  • Appointment Scheduling
  • Workplace Safety
  • Computer Literacy
  • Critical Thinking

Certification

  • Tafe SA, Certificate III in Beauty Services, 2020-2021
  • Hitsa Training and Employment, Certificate III in Individual Support (Disability), 2022-2023
  • Tafe SA, Certificate of Attainment Classic Eyelash Extensions, 2020-2021
  • National Police Check (Up to date as of 02/06/2022)
  • Unrestricted Working Right in Australia (Australian Citizenship)
  • Driver’s License (Provisional 1)
  • Infection Control COVID-19 Certificate 2022
  • NDIS & Working with Children Check 2022
  • Full Vaccination COVID-19 + Booster
  • Manual Handling Attainment 2022
  • First Aid Certificate 2022

References

  • Amitta, Focus Day Options, 0410 412 740
  • Jed, Focus Day Option, Team Leader, 0472500010
  • Samantha, Co-Worker, 0404684773

Timeline

Disability Support Worker

Focus Day Options
03.2023 - 04.2023

Production Team Worker

Ingham’s Enterprises
10.2022 - 03.2023

Front End Customer Service

Woolworths
09.2022 - 01.2023

Production Team Worker

Gawler River Produce
04.2021 - 09.2022

Level 1 Team Member

McDonalds
10.2020 - 06.2021

Production Team Worker

Baiada
- Current

Foundation Studies -

University of South Australia

Bachelor of Business (Online) -

Flinders University

Similar Profiles

CREATE PROFILE
Soko Kumba Mondeh