Solange Benaaemwin Maasodong
Marlo,VIC
Summary
Dynamic business administrator with extensive experience in applying business acumen to drive organizational success. Proven ability to cultivate strong professional networks and foster collaboration among teams. Track record of implementing innovative solutions that effectively address business challenges.
Overview
15
15
years of professional experience
Work History
Human Resources Administration Officer
East Gippsland Shire Council
Bairnsdale, Victoria
08.2024 - Current
- Administered advertising, recruitment, onboarding, and offboarding processes for staff efficiency.
- Ensured accuracy and confidentiality of employee records across all documentation.
- Supervised onboarding for new hires, distributing forms electronically and manually.
- Generated employee records in Council Systems, such as Subscribe HR, Council First, Content Manager, Pulse, and Donesafe.
- Processed purchase orders and reimbursements for diverse human resources needs.
- Managed scheduling of interviews among hiring managers and candidates
- Delivered high-level customer service and support to internal and external stakeholders.
- Updated Organization Chart weekly on Axis platform to reflect staffing changes.
Customer Service Officer(Call Center)-Orbost
East Gippsland Shire Council
Bairnsdale, VIC
05.2023 - 08.2024
- Implemented best practices regarding customer service standards across all channels.
- Handled escalated customer complaints and disputes in a professional manner.
- Established trustful relationships with customers through effective communication skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Responded to phone inquiries with a positive demeanor while probing for deeper understanding of customer needs
- Built relationships with customers to ensure their satisfaction through first-point resolution.
- Ensured compliance with applicable laws and regulations related to call center activities.
- Participated in regular meetings with senior management regarding call center operations.
Business Development Manager/Human Resources Support
Infinity Marketing Limited
Accra, Ghana
09.2018 - 12.2022
- Negotiated contracts with vendors, suppliers, partners, and customers.
- Created presentations to attract new business opportunities.
- Collaborated with marketing team members to design promotional materials.
- Attended tradeshows and conferences to network with potential clients.
- Managed all aspects of client accounts, including contract negotiations, project planning, budgeting, invoicing, and payment processing.
- Organized meetings between senior management and prospective customers.
- Maintained a database of existing customers and prospective leads.
- Collaborated with cross-functional teams, including marketing, operations, and finance.
- Supported human resources activities by maintaining confidential personnel files.
- Monitored industry trends and technological advancements to stay ahead of the competition.
- Supported the Human Resources department with onboarding new employees, or processing employee record updates.
- Provided administrative support to the Human Resources department as needed.
Senior Events Executive
Infinity Marketing Limited
Accra, Ghana
07.2014 - 08.2018
- Worked with professional and trade associations to create memorable and successful events.
- Created program activities, agendas and budgets based on client requirements.
- Chose facilities, inspected spaces, and planned setup and execution to exceed client expectations.
- Maintained client confidential information during events.
- Applied industry knowledge and personal expertise to customize meetings, conferences, and conventions to specific standards.
- Documented events with details on customer preferences, financial considerations, and successes and failures.
- Recruited sponsors for events, and planned the scope of involvement, financial tie-ins, and promotional aspects for mutual benefit.
- Followed local regulations for events, and obtained the necessary permits.
- Drove growth in the event management business by continuously researching and implementing improved strategies to exceed client expectations.
- Sourced speakers and special guests for a wide range of corporate, industry, and charitable events.
- Oversaw the work of up to 30 staff, seamlessly executing professional events.
- Liaised between internal departments involved in the planning process, ensuring smooth execution of projects.
Client Service Executive
Towncriers Ghana Ltd
Accra, Ghana
03.2011 - 06.2014
- Conducted regular reviews of customer feedback, identified areas for improvement, and implemented changes accordingly.
- Developed marketing strategies based on corporate objectives and market trends.
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
- Collaborated with other departments to coordinate strategic marketing activities.
- Analyzed customer feedback data to identify opportunities for improvement in customer service delivery.
- Assisted with the development and implementation of marketing campaigns targeted at current customers.
- Facilitated communication between management teams and clients regarding issues or concerns that arise during projects.
- Coordinated with vendors regarding product delivery timelines and availability.
Assistant Client Service Executive
Towncriers Ghana Limited
Accra , Ghana
01.2010 - 03.2011
- Assisted in developing strategies for increasing customer retention rates.
- Supervised creation of marketing materials and collateral.
- Frequently traveled to visit with assigned territories.
- Performed administrative duties such as filing documents and updating databases accordingly.
- Acted as liaison between management and clients and identified negative service trends which were communicated appropriately to management
- Provided support to implementation and renewal processes to ensure client satisfaction.
- Performed up to date internal databases, and report requests
- Monitored incoming emails, phone calls, and other communication channels for client inquiries.
- Delivered marketing strategy updates to upper-level management.
- Coordinated marketing events for showcasing product and service offerings.
Education
Bachelor of Arts - Integrated Development Studies
University of Development Studies
Wa, Upper West05.2009
Skills
- Full-cycle marketing
- Project management
- Business development
- Customer service and support
- Software proficiency (Civica, Pulse, Subscribe HR, DoneSafe, Content Manager, and Microsoft Suite)
- Purchase order processing
- Administrative expertise
- Recruitment and onboarding
- Verbal and written communication
- Attention to detail
- Call center operations
- Complaint resolution
- Human resources assistance
- Problem solving
- Networking strategies
References
References available upon request.
Timeline
Human Resources Administration Officer
East Gippsland Shire Council
08.2024 - Current
Customer Service Officer(Call Center)-Orbost
East Gippsland Shire Council
05.2023 - 08.2024
Business Development Manager/Human Resources Support
Infinity Marketing Limited
09.2018 - 12.2022
Senior Events Executive
Infinity Marketing Limited
07.2014 - 08.2018
Client Service Executive
Towncriers Ghana Ltd
03.2011 - 06.2014
Assistant Client Service Executive
Towncriers Ghana Limited
01.2010 - 03.2011
Bachelor of Arts - Integrated Development Studies
University of Development Studies
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