Soliane Carra Perera
Brisbane,QLD
Summary
Dedicated and determined professional with experience in customer service in different areas, as well as cleaning techniques. Extensive technical knowledge of animal products and microbiology. Achieved goals in the companies where she worked, increasing customer satisfaction through effective communication and problem-solving. Recognised for maintaining high standards of cleanliness and organisation, contributing to a positive environment in various contexts.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
CLEANER
Vantage Cleaning Solutions
Brisbane, QLD
10.2025 - Current
- Maintained cleanliness in classrooms, hallways, and restrooms daily.
- Operated cleaning equipment efficiently to ensure thorough sanitation.
- Wiped classroom tables, and mopped floors in classrooms, hallways, and kitchens.
- Clean and sanitize sinks and toilets.
- Collaborated with staff to coordinate cleaning schedules and priorities.
- Kept the work area neat and organized.
CUSTOMER SERVICE AGENT
Betclic
Sliema, Malta
02.2025 - 09.2025
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints through effective communication and problem-solving.
- Resolved customer complaints quickly and efficiently to enhance customer experiences.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- The team's top agent, ranked 2nd in August, and 1st in September 2025.
GAME PRESENTER
Evolution Gaming
Birkirkara, Malta
01.2023 - 01.2025
- Hosted live games for Brazilian players in online casino recording studios, ensuring an engaging and high-quality user experience.
- Interacted with live players, providing support, and ensuring customer satisfaction.
CENSUS TAKER
Brazilian Institute of Geografy and Statistics (IBGE)
Caxias do Sul, Brazil
08.2022 - 11.2022
- Conducted in-person interviews and collected demographic data, utilizing communication skills.
COMMERCIAL ASSISTANT
Açãovisual Produções Ltda
Caxias do Sul, Brazil
09.2021 - 08.2022
- Prospected clients for outdoor media rental, managing negotiations through in-person visits and closing advertising contracts.
VETERINARIAN, B.Sc. PROFESSOR
Faculdade Ideau
Caxias do Sul, Brazil
02.2020 - 07.2021
- Professor in the Veterinary Medicine Department (theoretical and practical classes).
- Improvement of skills related to didactic communication, guidance and support to students in the development of projects, as well as planning and organization of teaching.
Education
Ph.D. - Animal Health
Federal University of Pelotas
02.2020
M.Sc - Biochemistry and Bioprospection
Federal University of Pelotas
02.2016
B.Sc. - Veterinary Medicine
Federal University of Pelotas
02.2014
Skills
- Cleaning techniques
- Equipment operation
- Time management
- Problem solving
- Effective communication
- Team collaboration
Additional Information
- Working Holiday Visa (subclass 417)
- Available for weekend work
Languages
English
Professional
Portuguese
Native/ Bilingual
Certification
Prepare and serve espresso coffee (SITHFAB025)
Timeline
CLEANER
Vantage Cleaning Solutions
10.2025 - Current
CUSTOMER SERVICE AGENT
Betclic
02.2025 - 09.2025
GAME PRESENTER
Evolution Gaming
01.2023 - 01.2025
CENSUS TAKER
Brazilian Institute of Geografy and Statistics (IBGE)
08.2022 - 11.2022
COMMERCIAL ASSISTANT
Açãovisual Produções Ltda
09.2021 - 08.2022
VETERINARIAN, B.Sc. PROFESSOR
Faculdade Ideau
02.2020 - 07.2021
Ph.D. - Animal Health
Federal University of Pelotas
M.Sc - Biochemistry and Bioprospection
Federal University of Pelotas
B.Sc. - Veterinary Medicine
Federal University of Pelotas