Solomon Alocozai
Newington,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Customer Journey Coordinator - Stations
Metro Trains Sydney
07.2023 - Current
- Oversee and maintain station and station assets cleanliness and presentation levels.
- Drive appropriate and effective response to customer needs through effective communication.
- Oversee station assets to ensure optimal performance.
- Identify and report all security-related incidents.
- Undertake any duties as per managers request.
- Kept accurate log of daily activities and movements within station.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed communications flow to employees and customers regarding departures, arrivals, delays and closures.
- Implemented safe environment and adherence to guidelines of company safety policies and procedures.
Security Supervisor
Reliable Security Service
07.2018 - 07.2023
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Collaborated with management to develop security policies and procedures.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Responded swiftly to security incidents and effectively resolved security issues.
- Kept team compliant with security protocols and appearance standards.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
Life Insurance Specialist
BT Financial Group
01.2017 - 07.2018
- Maintained high standards of customer service by building relationships with clients.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
- Promoted products and services using upselling and other sales strategies.
- Educated clients on insurance policies and procedures.
Client Service Representative
Link Market Services
10.2015 - 01.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained and managed customer files and databases.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Communicated with clients regarding account services, statements, and balances.
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Client Services Officer
ACSA Funeral Fund
01.2013 - 10.2015
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Communicated with clients regarding account services, statements, and balances.
- Provided knowledgeable service and support for all customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
Customer Service Representative
United Financial Services
01.2012 - 01.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
Education
Diploma - Financial Planning And Services
Monarch Institute
Sydney, NSW07.2017
Bachelor of Economics - Banking And Finance
University of Western Sydney
Parramatta, NSW03.2014
Skills
- Safety and Security
- Surveillance
- Customer Relationship Management
- Administrative Duties
- Investigate Incidents
- Monitor CCTV
Timeline
Customer Journey Coordinator - Stations
Metro Trains Sydney
07.2023 - Current
Security Supervisor
Reliable Security Service
07.2018 - 07.2023
Life Insurance Specialist
BT Financial Group
01.2017 - 07.2018
Client Service Representative
Link Market Services
10.2015 - 01.2017
Client Services Officer
ACSA Funeral Fund
01.2013 - 10.2015
Customer Service Representative
United Financial Services
01.2012 - 01.2013
Diploma - Financial Planning And Services
Monarch Institute
Bachelor of Economics - Banking And Finance
University of Western Sydney
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