Melenaite Cook
Airds,NSW
Summary
Extensive experience in administrative support within a large union, focusing on streamlining operations and managing complex schedules. Committed to enhancing team performance while delivering high-quality service and fostering positive client relationships, ensuring compliance in sensitive communications.
Overview
18
18
years of professional experience
Work History
Executive Assistant, Director of Property
Setinel Property Group
Brisbane, QLD
12.2024 - 02.2025
- Managed executive schedules and coordinated appointments effectively.
- Organized travel arrangements and itineraries for senior leadership.
- Facilitated communication between departments and external partners.
- Prepared meeting agendas and ensured necessary materials were available.
- Assisted in project management by tracking timelines and deliverables.
- Supported onboarding of new employees through orientation coordination.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Monitored incoming emails and responded accordingly in a timely manner.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
Member & Specialist Services Administration Officer
Queensland Nurses and Midwives' Union
Brisbane, Australia
09.2012 - 09.2024
- Delivered high-level administrative support within the largest union in Queensland;
- Managed case-related correspondence for disciplinary matters, sensitive HR communications, and timesheet discrepancies to ensure compliance and clarity;
- Review and lodgment of applications with the Fair Work Commission (FWC); Queensland Civil and Administrative Tribunal (QCAT), the Queensland Human Rights Commission (QHRC), the Queensland Industrial Commission (QIRC) and the Brisbane Magistrates' Court;
- Enhanced office systems, procedures, and document workflows to streamline operations;
- Coordinated scheduling and supported event logistics while collaborating with internal departments to facilitate successful events.
- Managed client files and adhered to safety procedures to prevent data breaches and data misuse;
- Training and orientation for new team members through guidance and induction;
Coal & Allied Scheduling Officer
Rio Tinto
Brisbane, Australia
04.2011 - 08.2012
- Coordinated coal shipping schedules at Dalrymple Bay Coal Terminal for Queensland and Port of Newcastle for New South Wales, ensuring alignment among customers, ports, and internal teams.
- Monitored and adjusted berthing plans in collaboration with service providers, ensuring timely notifications to all teams and customers.
- Analyzed port delays to improve forecasting and delivery efficiency.
- Maintained accurate data in Mine Market and SAP systems to support operational decision-making.
- Managed online and physical filing systems.
- Ensured accuracy and consistency across contract files and correspondence.
Secretary
Servcorp Ltd
Sydney, Australia
06.2007 - 07.2010
- Provided high-level administrative support to executives through diary management, travel coordination, and client meeting preparation, ensuring smooth operations and timely legal document preparation for court appointments while processing invoices and managing monthly reports across global offices.
- Handled executive correspondence and communication to ensure timely information flow.
- Coordinated meetings and appointments to enhance team productivity.
- Handled reception relief on a 12-line switchboard while coordinating facilities bookings and organizing office events to enhance workplace efficiency.
- Cataloged office files and upheld accurate documentation systems for easy retrieval.
Education
HIGHER SCHOOL CERTIFICATE -
Bankstown Girls High School
Bankstown, NSW10-2002
SCHOOL CERTIFICATE -
Edgewater College
12-2000
Skills
- Planning and organizing
- Effective communication
- Flexibility and adaptability
- Stakeholder liaison
- Executive and team support
- Problem solving
- Data entry
- Database management
- Typing speed: 75 WPM
- Client focus
- Schedule management
- Administrative support
- Case management
- Scheduling coordination
- Customer relationship management
- Process improvement
- Team collaboration
- Training delivery
- Attention to detail
- Analytical thinking
- Team performance enhancement
- Customer relations management
- Professionalism
- Interpersonal skills
References
- NARELLE SMITH, Servicing Organizer, QNMU, +61 4 9345 7006, narellesmith20@gmail.com
- KATHERINE ANGELL, Servicing Officer, QNMU, +61 4 2230 3616, kangell@qnmu.org.au
Timeline
Executive Assistant, Director of Property
Setinel Property Group
12.2024 - 02.2025
Member & Specialist Services Administration Officer
Queensland Nurses and Midwives' Union
09.2012 - 09.2024
Coal & Allied Scheduling Officer
Rio Tinto
04.2011 - 08.2012
Secretary
Servcorp Ltd
06.2007 - 07.2010
HIGHER SCHOOL CERTIFICATE -
Bankstown Girls High School
SCHOOL CERTIFICATE -
Edgewater College