Solongo Batzorigt
Mascot
Summary
Adept at maximising revenue and profits by growing customers and established accounts with a personalised and diligent manner. Persuasive communicator and multitasker with proven planning and relationship-building abilities. Well-versed in collecting market data, evaluating competitors and forecasting trends to improve strategic approaches. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Store Manager
Global Retail Brands Australia
08.2023 - Current
- Motivate sales employees to improve morale, performance, and store revenue
- Implemented a new ordering process and identified poor work habits to improve process effectiveness
- Write order supply request to replenish merchandise
- Directed and supervised employees engaged in sales, inventory-taking, and reconciling cash receipts
- Verbal and physically advising other stores that need help on store organization and other things.
Assistant store manager
Global Retail Brand Australia
03.2023 - 08.2023
- Reorganised the sales floor to meet company demands
- Assisted with recruitment and training of new staff
- Addressed customer inquiries and resolved complaints
- Delivered excellent customer service by greeting and assisting each customer.
Sales Associate
Global Retail Brands Australia
01.2018 - 01.2023
- Ensured high levels of customer satisfaction through excellent sales service
- Maintained outstanding store condition and visual merchandising standards
- Assist with the sales process by maintaining a fully stocked store
- Accurately describe product features and benefits.
Housekeeping
TidyMe
01.2017 - 01.2018
- Ensured that bathrooms were stocked with towels and toiletries
- Handled guest complaints, maintaining a positive dining experience for all restaurant patrons
- Created presentations using Microsoft PowerPoint
- Resolved guest complaints.
Restaurant General Manager
Intercuisine LLC
01.2015 - 01.2017
- Scheduled and directed staff in daily work assignments to maximise productivity
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example
- Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetiser, add-on and desserts
- Increased store sales by 86%
- Reset tables with spotless service ware routinely
- Recorded orders and partnered with team members to serve food and beverages
- Greeted guests in a pleasant and courteous manner.
Teacher
University of the Humanities, Mongolia
01.2014 - 01.2015
- Established clear objectives for all lessons, units and projects
- Tested students with quizzes, essays and exams to gauge learning effectiveness
- Developed and implemented interesting and interactive learning media to increase student understanding of course materials
- Performed student background reviews to develop tailored lessons based on student needs
- Implemented a variety of teaching methods such as lectures, discussions and demonstrations.
Shop Assistant
Max Group
01.2012 - 01.2014
- Exceeded targeted sales goals by 101%
- Consulted with customers on the latest styles and trends
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Communicated information to customers about product quality, value and style
- Maintained friendly and professional customer interactions
- Helped customers select products that best fit their personal needs.
Education
Master of Business Administration -
Australian National Institute of Management and Commerce
Sydney, NSW01.2022
Master of Business Administration -
The University of Newcastle
Sydney, NSW01.2021
Foreign Trade Manager -
The Foreign Trade Academy at MNCCI
Ulaanbaatar, Ulaanbaatar01.2015
Bachelor of Arts - Chinese language teacher
University of the Humanities
Ulaanbaatar, Sükhbaatar01.2012
Skills
- Marketing and promotions
- Cash management experience
- Excellent verbal communication
- Customer friendly
- Self-starter
- Fast learning
- Dedicated team player
- Problem resolution
- Independent worker
Languages
Chinese (Mandarin)
Professional Working
English
Full Professional
Timeline
Store Manager
Global Retail Brands Australia
08.2023 - Current
Assistant store manager
Global Retail Brand Australia
03.2023 - 08.2023
Sales Associate
Global Retail Brands Australia
01.2018 - 01.2023
Housekeeping
TidyMe
01.2017 - 01.2018
Restaurant General Manager
Intercuisine LLC
01.2015 - 01.2017
Teacher
University of the Humanities, Mongolia
01.2014 - 01.2015
Shop Assistant
Max Group
01.2012 - 01.2014
Master of Business Administration -
Australian National Institute of Management and Commerce
Master of Business Administration -
The University of Newcastle
Foreign Trade Manager -
The Foreign Trade Academy at MNCCI
Bachelor of Arts - Chinese language teacher
University of the Humanities
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