SOLRUN GJERSTAD
Customer Service
3/4 St Kilda Row
Summary
Hard working customer service professional with knowledge of food service and interpersonal skills. Previous experience from a high paced cafe, committed to delivering my very best and always putting the customers first. Comfortable working with people and thrive in a team setting.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Cafe Worker
Specialty Coffe Traders
01.2025 - Current
- Handled high-pressure situations calmly while multitasking to maintain productivity levels during busy periods.
- Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
Fish Processor
Nordlaks AS
12.2023 - 12.2024
- Assisted in training new employees on established methods for efficient fish processing and safe equipment handling.
- Performed routine equipment inspections to ensure optimal performance conditions before commencing daily tasks.
- Adapted quickly to various roles within the processing facility based on staffing needs or changes in production demands.
Nursing Assistant
Hadsel Municipality
07.2023 - 12.2023
- Monitored vital signs, including temperature, blood pressure, and blood sugar readings.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
Airline Customer Service Agent
SAS Ground Handling
05.2022 - 02.2023
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Delivered outstanding customer service through active listening and adept problem-solving.
Nursing Assistant
Ellingsrudhjemmet
09.2021 - 05.2022
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Monitored vital signs including temperature, blood pressure, and blood sugar levels.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
Nursing Assistant
Sjøgata Bofellesskap
02.2021 - 08.2021
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Cafe Worker
Blaue Blume Cafe
02.2020 - 12.2020
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Produced food and drink products adhering to company quality and quantity standards.
Nursing Assistant
Stokmarknes Nursinghome
02.2018 - 09.2019
- Monitored vital signs including temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Grocery Clerk
Rema 1000
01.2017 - 02.2018
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Contributed to increased sales performance by stocking shelves in a visually appealing manner.
Education
High School Diploma -
Stokmarknes Videregående
Norway 08.2016 - 06.2019
Skills
Attention to detail
Punctual and reliable
Customer service
Teamwork and collaboration
Cleanliness and hygiene
Flexible schedule
Safe food handling
Certification
Responsible Service of Alchol Program
Timeline
Cafe Worker
Specialty Coffe Traders
01.2025 - Current
Fish Processor
Nordlaks AS
12.2023 - 12.2024
Nursing Assistant
Hadsel Municipality
07.2023 - 12.2023
Airline Customer Service Agent
SAS Ground Handling
05.2022 - 02.2023
Nursing Assistant
Ellingsrudhjemmet
09.2021 - 05.2022
Nursing Assistant
Sjøgata Bofellesskap
02.2021 - 08.2021
Cafe Worker
Blaue Blume Cafe
02.2020 - 12.2020
Responsible Service of Alchol Program
01-2020
Nursing Assistant
Stokmarknes Nursinghome
02.2018 - 09.2019
Grocery Clerk
Rema 1000
01.2017 - 02.2018
High School Diploma -
Stokmarknes Videregående
08.2016 - 06.2019
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