Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Soma Panday

Sydney,NSW

Summary

Dynamic professional with extensive experience at Wipro, excelling in customer relationship management and complaint resolution. Proven ability to enhance customer satisfaction through effective technical support and team collaboration. Skilled in insurance processing, ensuring compliance and efficiency in all tasks. Committed to delivering exceptional service and building lasting client relationships.

Overview

12
12
years of professional experience

Work History

Dental Assistant

Freelance
Sydney, NSW
02.2025 - 04.2025
  • Prepared bills and completed insurance forms using system software.
  • Conducted routine maintenance of equipment used in dentistry operations.
  • Ensured compliance with infection control policies and procedures.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.

Customer Service Representative

Wipro
Sydney, NSW
11.2016 - 02.2017
  • Provided exceptional customer service to ensure customer satisfaction.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved customer complaints promptly and efficiently.

Associate

Wipro
Sydney, NSW
09.2013 - 08.2014
  • Ensured compliance with company safety regulations at all times while on the job.
  • Provided customer service support for inquiries, complaints, and returns.
  • Assisted customers with selecting items and answering questions about products.
  • Handled incoming calls from customers regarding orders or other inquiries.
  • Built relationships with customers by providing friendly customer service.
  • Managed multiple tasks simultaneously while maintaining attention to detail.

Education

Bachelor of Arts -

Durgapur Goverment College
India

High School Diploma -

Sagar Bhanga High School
India

Skills

  • Insurance processing
  • Customer relationship management
  • Technical support
  • Complaint resolution
  • Team collaboration
  • Team collaboration abilities

Accomplishments

  • Awarded to achieve for the customer handing and resolve the issue efficiently.

Timeline

Dental Assistant

Freelance
02.2025 - 04.2025

Customer Service Representative

Wipro
11.2016 - 02.2017

Associate

Wipro
09.2013 - 08.2014

Bachelor of Arts -

Durgapur Goverment College

High School Diploma -

Sagar Bhanga High School

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Soma Panday