Soma Rahim
Melbourne,Australia
Summary
Administrative professional with 4 years of experience in student support, admissions, enrollment management, academic data management, and client services across education and corporate sectors. Skilled in TESOL, LLN assessments, curriculum support, orientation coordination, and stakeholder communication. Strong problem-solving, organizational, multitasking, and communication skills. Committed to delivering efficient administrative operations and a positive experience for students and clients, seeking opportunities to contribute expertise in a dynamic educational environment.
Overview
3
3
years of professional experience
Work History
Administrative Officer
Institute of Management and Computing
Melbourne, 3000
07.2024 - Current
- Serve as the first point of contact for students, clients, and all college staff, managing inquiries via email, phone, and in-person.
- Support students throughout their journey, from admissions and enrollment to orientation and ongoing queries.
- Enter and maintain student data in Wisenet, including updating results and generating transcripts, English certificates, and student ID cards.
- Organize and conduct orientation sessions, coordinating student invitations and attendance.
- Assist instructors and staff with administrative or operational queries.
- Responsible for opening and closing college facilities and ensuring smooth daily operations.
- Maintain accurate records and documentation, ensuring compliance with institutional policies.
Customer Experience Specialist
Ford Motor Company
Melbourne, Victoria
11.2023 - 06.2024
- Delivered frontline customer service by managing queries on loan vehicles, roadside assistance, paint codes, and service bookings.
- Acted as the primary liaison between Ford dealerships and customers, ensuring clear communication and issue resolution.
- Coordinated dealership appointments, follow-ups, and escalations to provide timely updates and seamless customer experiences.
- Resolved customer complaints and concerns, applying product knowledge and service policies to achieve effective outcomes.
- Maintained accurate customer records and case documentation to support tracking and reporting.
- Collaborated with service, warranty, and dealership teams to streamline processes and improve customer satisfaction and brand loyalty.
Admissions & Student Support Officer
Ocean 1 Consultancy
Karachi, Pakistan
02.2023 - 08.2023
- Guided students through the end-to-end admissions process, including applications, eligibility checks, and documentation support.
- Provided counseling and advisory services on study options, courses, visa processes, and career pathways.
- Acted as a liaison between students, parents, institutions, and government authorities, ensuring clear communication and timely updates.
- Handled student inquiries and escalations with professionalism, offering tailored solutions and guidance.
- Assisted with the issuance of offer letters and enrollment documents, maintaining compliance and accuracy.
- Supported student orientation and information sessions, promoting a positive student experience and smooth transition.
Operations & Administrative Coordinator
TCS Logistic / Sentiments Express
Karachi, Pakistan
04.2022 - 12.2022
- Managed administrative and operational tasks, including scheduling, documentation, and workflow coordination.
- Interacted with international clients worldwide, addressing queries and ensuring timely resolution.
- Maintained accurate records and reports, supporting compliance and operational efficiency.
- Coordinated with multiple teams to ensure smooth operations and service fulfillment.
- Assisted in problem-solving and escalations, delivering professional solutions under tight deadlines.
Education
B.S - English Linguistics & Literature
Jinnah University
Karachi, Pakistan01.2022
Skills
- Admissions
- Enrollment
- Scheduling
- Coordination
- Student Support
- Event Management
- Communication
- Escalation
- TESOL
- Curriculum
- Teaching
- LLN Assessment
- Research
- Academic Support
- Wisenet
- Microsoft Office
References
References available upon request.
Timeline
Administrative Officer
Institute of Management and Computing
07.2024 - Current
Customer Experience Specialist
Ford Motor Company
11.2023 - 06.2024
Admissions & Student Support Officer
Ocean 1 Consultancy
02.2023 - 08.2023
Operations & Administrative Coordinator
TCS Logistic / Sentiments Express
04.2022 - 12.2022
B.S - English Linguistics & Literature
Jinnah University
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