Summary
Overview
Work History
Education
Skills
Timeline
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Somara Kennedy

Grenfell,NSW

Summary

Accomplished Salon Manager with a proven track record at Nathan Boffa, adept at client relationship building and in-depth consultations. Leveraged professionalism and cultural sensitivity to boost customer loyalty and team performance. Excelled in strategic engagement, enhancing service offerings and operational efficiency, achieving ambitious business objectives. Demonstrates strong collaborative communication and goal-setting skills.

I have recently completed my cert 4 in community services focusing on alcohol and other drugs. This is a career that i have been passionate about pursuing and am excited to enter the community services sector to be able to learn, grow and contribute to our communities. I have lived experience in multiple areas and i believe i have much to offer. I am really excited to be given an opportunity to work in this area as it is my passion and i believe that my previous career as a hairdresser has given me some great tools to grow in this area.

Overview

25
25
years of professional experience

Work History

Senior Hairdresser

Kate Reeves
01.2021 - 03.2024
  • Mentored junior stylists, improving their technical skills and customer service abilities.
  • Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
  • Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
  • Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
  • Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.
  • Provided exceptional customer service by addressing concerns promptly and offering solutions tailored to each client''s needs.
  • Assisted management with inventory control by tracking product usage accurately and placing timely orders for restocking supplies as needed.

Salon Manager

Micheal Schoefield
04.2009 - 01.2015
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Maintained general appointment calendar and set shift schedules.
  • Prepared comprehensive financial statements for executive review, aiding in effective decision-making processes regarding growth opportunities and resource allocation.
  • Increased financial efficiency by streamlining budget processes and implementing cost-saving measures.
  • Created strategies to increase client revenue.
  • Established positive relationships with customers and other staff members.
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.
  • Provided guidance and support to junior staff members in achieving performance goals.
  • Supported colleagues with skill development and career development opportunities.
  • Set and worked towards ambitious goals with staff performance plans and regular check-in meetings.
  • Helped organize staff recognition programs to recognize exceptional performance.
  • Implemented innovative problem-solving techniques during challenging situations, resulting in swift resolution of issues without compromising quality standards.

Salon Manager

Nathan Boffa
11.2003 - 02.2007
  • Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
  • Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
  • Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
  • Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Developed a strong referral program by encouraging satisfied clients to recommend the salon to their friends and family members.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
  • Boosted sales of beauty products by creating attractive displays and offering personalized recommendations based on client needs.
  • Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.

Apprentice Hairdresser

Beryl Brunton
11.1998 - 11.2002
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Assisted front desk by answering phone calls, taking appointments and checking clients in.
  • Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
  • Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
  • Assisted senior hairdressers in complex tasks, ensuring smooth salon operations and timely service delivery.
  • Completed basic styles for regular customers by using strong blow-drying and curling abilities.
  • Safeguarded client confidentiality by keeping accurate records of treatments performed while maintaining privacy protocols.
  • Studied advanced techniques to develop proficiency and better serve customers.
  • Gained proficiency in various coloring techniques, including balayage, ombre, highlights, and lowlights.
  • Attended professional development workshops to stay current on industry trends and advanced styling techniques.
  • Entertained children during cuts to allow guardians to fully focus on appointment services.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.

Education

Certificate IV - Community Services, Alcohol And Other Drugs

Verto
Verto Online
06.2024

Accidental Counsellor

Wfs
2024

Calm Care

Wfs
2024

Certificate IV Hairdressing - Hairstyling

Gosford Tafe
Gosford, NSW
11.2000

Skills

  • Goal Setting and Achievement
  • Client Relationship Building
  • In-depth Consultations
  • Professionalism and Ethics
  • Strong Collaborative Communication
  • Building strong relationships
  • Communication with clients, staff, and community
  • empathetic
  • active listening
  • cultural awareness/sensitivity/competency
  • caring
  • Team Player/ works well with others collaboratively

Timeline

Senior Hairdresser

Kate Reeves
01.2021 - 03.2024

Salon Manager

Micheal Schoefield
04.2009 - 01.2015

Salon Manager

Nathan Boffa
11.2003 - 02.2007

Apprentice Hairdresser

Beryl Brunton
11.1998 - 11.2002

Certificate IV - Community Services, Alcohol And Other Drugs

Verto

Accidental Counsellor

Wfs

Calm Care

Wfs

Certificate IV Hairdressing - Hairstyling

Gosford Tafe

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