Somil Sharma
Southport,QLD
Summary
Proven leader in building management with a track record of enhancing operational efficiency at Accor. Excelled in supervising contractors, improving property standards, and elevating customer satisfaction. Skilled in operations management and teamwork, adept at driving projects to completion while fostering collaborative environments. Achieved significant improvements in service delivery through meticulous work planning and prioritization.
Overview
7
7
years of professional experience
Work History
Building Management Supervisor
Accor
12.2023 - Current
- Strong understanding of Building Management softwares
- Responsible for liaising with and supervising contractors.
- Conducted regular property walks to inspect buildings, gardens and common area and reporting issues promptly.
- Maintained current contractor licenses and insurances.
- Supervised contractors and ensured procurement of high quality goods and materials at best prices.
- Ensured positive, productive and professional interactions with guests and team members.
Building Administration Assistant
Accor
12.2022 - 12.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Maintained various registers for hazardous items, maintenance, assets, complaints and common property improvements.
- Ensured compliance with WHS policies and legislated requirements.
Cleaning Supervisor
Balmy Home Pty Ltd
03.2018 - 12.2022
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
Education
Bachelor of Mechanical Engineering - Mechanical Engineering
A.P.J Abdul Kalam Technical University
Lucknow, Uttar Pradesh, INDIA06.2016
Skills
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Team Leadership
- Decision-Making
- Operations Management
- Customer Relations
- Work Planning and Prioritization
- Documentation And Reporting
- MS Office
Timeline
Building Management Supervisor
Accor
12.2023 - Current
Building Administration Assistant
Accor
12.2022 - 12.2023
Cleaning Supervisor
Balmy Home Pty Ltd
03.2018 - 12.2022
Bachelor of Mechanical Engineering - Mechanical Engineering
A.P.J Abdul Kalam Technical University
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