Sommer Mato
Brisbane,QLD
Summary
Goal-oriented Customer Service Officer brings talents in operations management, team development and process improvement. Self-motivated and enthusiastic individual with 8 years of hands-on experience offering assistance and guidance to company's customers. Committed to enhancing satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Property Manager Office Administrator
Longview
Brisbane , QLD
08.2023 - Current
- Organized and maintained all tenant files, documents, and other records in accordance with company policy.
- Created and processed rental agreements, lease renewals, notices to vacate, rent increases, evictions and other related paperwork.
- Handled tenant complaints, inquiries and requests regarding maintenance issues or rent payments in a timely manner.
- Conducted regular property inspections to ensure compliance with safety regulations and local ordinances.
- Coordinated with contractors for repairs, renovations or other services as needed.
Assistant Property Manager
Rent my Property
Brisbane , QLD
11.2022 - 08.2023
- Assisted property manager in leasing and marketing activities.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
Customer Service Officer
Korvest LTD
Brisbane, QLD
05.2020 - 11.2022
- Processed customer account changes with proprietary software.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
Concession Manager
SEED HERITAGE
BRISBANE , QLD
10.2018 - 04.2020
- Trained new employees to perform duties.
- Managed finances by maintaining concessions records for sales, expenses and labor hours.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Explained goals and expectations required of trainees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Maximized sales and visual impact through optimal arrangement of tables, fixtures and mannequins.
- Established and maintained proper high-traffic displays, resulting in increased sales.
Career Consultant
Career Australia
Brisbane , QLD
02.2016 - 10.2018
- Consulted with clients to build effective search strategies for desired jobs.
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
- Collaborated with management to resolve concerns and problem calls.
- Set up new accounts and listed personal, demographic and payment information in system.
- Worked well with automatic computer dialing and proprietary software to manage daily call loads.
- Broke down objections using friendly, persuasive strategies.
- Maintained and recorded customer information in database.
Store Manager
Ice Designs
Brisbane , QLD
11.2013 - 01.2016
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Education
High School Diploma -
Heretaunga College
NZL 2012
Skills
- Customer Service
- Creative Problem Solving
- High attention to detail
- Verbal and Written Communication
- Microsoft Office
Timeline
Property Manager Office Administrator
Longview
08.2023 - Current
Assistant Property Manager
Rent my Property
11.2022 - 08.2023
Customer Service Officer
Korvest LTD
05.2020 - 11.2022
Concession Manager
SEED HERITAGE
10.2018 - 04.2020
Career Consultant
Career Australia
02.2016 - 10.2018
Store Manager
Ice Designs
11.2013 - 01.2016
High School Diploma -
Heretaunga College
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