Som Singh Shyantan
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Grocery Team Member
Woolworths
11.2023 - Current
- Stocked shelves with merchandise and rotated products to ensure freshness.
- Performed weekly inventory counts of stocked items and reported discrepancies to management team.
- Followed proper sanitation procedures when preparing food for sale or stocking shelves with food products.
- Ensured that all displays were properly merchandised with correct signage, pricing information, promotional materials.
- Maintained knowledge of current promotions, ads, coupons in order to answer customer inquiries accurately.
- Maintained cleanliness standards throughout the store including mopping floors, washing windows, dusting shelves, and cleaning restrooms.
- Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints in a professional manner.
- Set up promotional displays within the store in accordance with corporate guidelines.
Door Installer
Lewis Door
03.2024 - Current
- Attached weatherstripping around the perimeter of the doorframe to prevent drafts.
- Aligned doors with frames using shims and levelers to ensure proper fitment.
- Utilized ladders or scaffolding when working at heights.
- Installed automatic closers on commercial doors to ensure they close securely after each use.
- Repaired minor damage such as scratches, dents, and chips in order to restore the appearance of the finished product.
- Installed hinges, locks, knobs, strike plates, and other hardware on doors as needed.
- Adjusted door heights by cutting off excess material from bottom of frame.
Delivery Driver
Woolworth
01.2024 - 02.2024
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Verified accuracy of items loaded onto truck against shipping documents.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Received daily delivery instructions and route assignments from dispatch.
Team Member
IGA
06.2023 - 01.2024
- Provided customer service support to ensure satisfaction.
- Operated cash registers to process payments from customers.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Maintained a clean and organized work area throughout shift.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained positive working relationship with fellow staff and management.
Product Complaint Assistant Manager
Shree Himalayan Enterprises Pvt. Ltd
Kathmandu, Bagmati Province
07.2019 - 02.2023
- Managed household errands and other essential duties.
- Managed inventory and supplies to ensure materials were available when needed.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed routine maintenance and repair.
- Conducted testing of software and systems to ensure quality and reliability.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Worked with cross-functional teams to achieve goals.
- Achieved cost-savings by developing functional solutions to problems.
- Updated and maintained databases with current information.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Created detailed reports on system performance metrics for senior management review.
- Developed training materials for staff members responsible for managing customer inquiries about warranties.
- Provided technical support to customers regarding product warranties.
- Coordinated with internal departments such as sales, marketing, finance, legal, and engineering on matters relating to warranties.
- Monitored warranty costs and negotiated with vendors to reduce expenses.
Warranty Coordinator
Life Automobiles Pvt. Ltd.
Kathmandu, Bagmati
02.2015 - 07.2019
- Provided technical support to internal staff regarding warranty related inquiries from customers.
- Researched customer complaints to identify root cause of problems and determine best course of action for resolution.
- Tracked returned merchandise against valid warranties in order to prevent fraudulent activity.
- Maintained up-to-date knowledge of current industry trends relating to product warranties.
- Performed data entry into company database system for tracking purposes.
- Developed training materials on proper use of products covered by warranties.
- Assisted in the development of new policies and procedures for warranty administration.
- Investigated warranty discrepancies with manufacturers or suppliers for replacement or repair of defective products.
- Collaborated with sales team members on special projects related to product warranties.
- Coordinated warranty claims between customers and vendors to ensure timely resolution of issues.
- Monitored competitor's activities concerning their own product warranties.
- Audited warranty claims for accuracy prior to submission to manufacturers or suppliers.
- Prepared invoices, credit notes, and other documents as needed for processing warranties.
- Kept thorough records of service actions and customer information.
- Guided employees in handling difficult or complex problems.
Service Advisor
L. I Motors Pvt. Ltd.
Pokhara, Gandaki Province
02.2015 - 11.2015
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Greeted customers and addressed their needs in a professional manner.
- Followed up with existing customers regarding past services performed on their vehicles.
- Prepared invoices for services rendered and collected payments from customers.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Participated in ongoing training activities related to automotive technology advancements.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Promptly responded to customer inquiries via phone, email or in person.
- Ensured that all customer inquiries were handled promptly and accurately.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Collected deposits or payments and arranged for billing.
- Oversaw warranty counseling process to manage expense controls.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Strengthened customer retention by offering discount options.
Education
Bachelor Degree in Industrial Engineering -
I.O.E, Thapathali Campus, Tribhuvan University
01.2014
+2 Level -
Capitol Hill Academy, Higher Secondary Education Board
01.2010
SLC -
Shree Bishnu Devi Sikshya Sadan Secondary School, Nepal Education Board
01.2008
Skills
- Office Package: Word, Excel, Power point
- Managerial Tools: Operation Research
- Other Skills: Freehand sketch, Excellent presentation, Internet and Email
- Basic electrical knowledge
- Heavy Lifting
- Window Installation
- Residential door installation
- Adaptable to change
- Teamwork and Collaboration
- Task Prioritization
- Self Motivation
- Time Management
- Reliability
- Continuous Improvement
- Active Listening
Other Information
Attended Suzuki Technical and service trainings., Attended jeep warranty trainings., Certified Service Advisor from Hyundai Motor Corporation, Korea in 2015 AD., 7 days training on "Boiler Safety & Operational Management" organized by Ministry of Labor and Employment, Department of Labor, OCCUPATIONAL SAFETY AND HEALTH PROJECT in March, 2014 AD., 2 days training on "ISO 9001 training" organized by Government of Nepal, Bureau of standard and Metrology in 2014 AD., 3 days skill development program on "Energy Audit" jointly organized by Industrial Energy Management project, Ministry of Industry and Department of Industrial Engineering in 2013 AD., Auto CAD, Adobe Photoshop, Word, Excel, Power point, Operation Research, Freehand sketch, Excellent presentation, Internet and Email
Personal Information
- Place of Birth: Thaha Municipality-12, Makwanpur
- Passport Number: PA0262080
- Citizenship: 311033/75604
- Father's Name: Pancha Shyantan
- Date of Birth: 12/18/91
- Gender: Male
- Marital Status: Married
Hobbies and Interests
- Listening Folk Music
- Volunteering
- Cycling
- Hiking
- Travelling
- Gym
Timeline
Door Installer
Lewis Door
03.2024 - Current
Delivery Driver
Woolworth
01.2024 - 02.2024
Grocery Team Member
Woolworths
11.2023 - Current
Team Member
IGA
06.2023 - 01.2024
Product Complaint Assistant Manager
Shree Himalayan Enterprises Pvt. Ltd
07.2019 - 02.2023
Warranty Coordinator
Life Automobiles Pvt. Ltd.
02.2015 - 07.2019
Service Advisor
L. I Motors Pvt. Ltd.
02.2015 - 11.2015
Bachelor Degree in Industrial Engineering -
I.O.E, Thapathali Campus, Tribhuvan University
+2 Level -
Capitol Hill Academy, Higher Secondary Education Board
SLC -
Shree Bishnu Devi Sikshya Sadan Secondary School, Nepal Education Board
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