Son Nguyen
Beveridge,Vic
Summary
Accomplished leader with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
CRYSTAL CLUB SUPERVISOR
CROWN RESORT MELBOURNE
12.2019 - Current
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Evaluated employee performance regularly, providing constructive feedback and guidance for improvement.
- Coordinated with other department team members to ensure smooth integration of services throughout different areas of the facility.
- Set high standards for quality service delivery while empowering employees to take ownership of their roles.
- Maintained an inviting atmosphere within the club facilities, ensuring cleanliness and orderliness at all times.
- Ensured compliance with local regulations to maintain proper licensing and permits for operations.
- Continuously evaluated processes for improvement opportunities leading to increased efficiency within various aspects of club management.
- Assist with managing financial aspects of the club, including budgeting, expense tracking.
- Implemented safety protocols to ensure the well-being of all members and staff. Identify, report hazards and incident to improve and crate a safe work environment.
- Coordinated individual suitable duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to staff members to organize and improve workflow efficiency.
- Developed and reviewed work place instruction to provide consistency services and experiences to all guests.
- Built highly-efficient, independence team through ongoing coaching and professional development opportunities.
- Hired, managed, developed and trained staff, conducted performance reviews for staff.
- Promote efficiency club operations through effective staff scheduling, task delegation, and resource allocation.
- Resolved issues through active listening, problem solving skills. Escalating major problems with details and solving suggestion to higher manager.
FOOD AND BEVERAGE SUPERVISOR
CROWN RESORT MELBOURNE
12.2017 - 12.2019
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent satisfaction of weekly inspection scores.
- Planned and executed promotions menu and special events.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Trained new hires in food handling and safety protocols to boost performance.
- Addressed customer complaints with professional conduct and used communication and problem-solving skills to efficiently resolve issues.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the facilities.
- Boosted employee morale through regular celebration of outstanding performance, promoting a positive work atmosphere.
- Conducted regular performance evaluations for staff members, providing constructive feedback to improve job related skills and promote professional growth opportunities.
ASSITANT MANAGER
TGI Fridays, Southbank
08.2017 - 12.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
ASSITANT MANAGER
TGI FRIDAYS
01.2016 - 08.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
KEY COACH, TEAM LEADER & MIT
TGI FRIDAYS
12.2013 - 01.2016
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on bar, coffee, table service and assigned duties.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Optimized customer experience by delivering superior services.
- Consciously seek feedback from management to identify and improve on areas of weakness.
- Led team by being hand-on, competent on work related skills, mentoring personnel one-on-one.
F&B Attendant
HILTON ADELAIDE
01.2011 - 12.2011
- Assisted in maintaining a clean and organized dining area, ensuring a pleasant atmosphere for guests.
- Ensured food safety compliance by properly handling, storing, and serving food items according to established guidelines.
- Improved team productivity by working collaboratively with colleagues to handle high-volume shifts.
- Enhanced customer satisfaction by providing efficient and attentive service during busy periods.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Room Attendant
SHERATON MIRAGE PORT DOUGLAS
07.2009 - 12.2009
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Checked appliances in guest rooms to determine good working order.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Demonstrated flexibility in adapting to different room types and layouts, ensuring consistent quality across the board.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Education
BACHELOR OF HOSPITALITY MANAGEMENT - Hospitality Administration And Management
MELBOURNE POLYTECHNIC
Melbourne, VIC06.2016
Skills
Team Management
Goal-Oriented
Training and mentoring
Staff Discipline
Operations Management
Inventory Control
Priority management
Staff Development
Expectation setting
Teamwork and Collaboration
Problem-Solving
Problem-solving abilities
Reliability
Effective Communication
Adaptability and Flexibility
Decision-Making
Phone and Email Etiquette
Handling Complaints
Leadership Development
Conflict Resolution
Quality Control
Inventory Management
Work Delegation
Languages
Vietnamese
Native or Bilingual
Timeline
CRYSTAL CLUB SUPERVISOR
CROWN RESORT MELBOURNE
12.2019 - Current
FOOD AND BEVERAGE SUPERVISOR
CROWN RESORT MELBOURNE
12.2017 - 12.2019
ASSITANT MANAGER
TGI Fridays, Southbank
08.2017 - 12.2017
ASSITANT MANAGER
TGI FRIDAYS
01.2016 - 08.2017
KEY COACH, TEAM LEADER & MIT
TGI FRIDAYS
12.2013 - 01.2016
F&B Attendant
HILTON ADELAIDE
01.2011 - 12.2011
Room Attendant
SHERATON MIRAGE PORT DOUGLAS
07.2009 - 12.2009
BACHELOR OF HOSPITALITY MANAGEMENT - Hospitality Administration And Management
MELBOURNE POLYTECHNIC
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