SONA ARASU JULIYA
Aspley,QLD
Summary
A highly motivated and dedicated professional with over 3 years of extensive customer service experience. Excels in communication and problem-solving, always striving to ensure customer satisfaction and loyalty. With a degree in Business and a solid understanding of business management principles, I bring valuable knowledge to the table. As a proactive team player and quick learner, continually seeking opportunities to enhance skills, I am committed to delivering excellence. Ready to step into a new role with full dedication and hard work, eager to contribute effectively to organizational goals and drive success.
Overview
3
3
years of professional experience
Work History
Casual Sales Assistant
Bras n Things
09.2022 - Current
- Applied strong problem-solving and interpersonal skills to resolve conflicts
- Maintained a friendly, outgoing personality to promote a positive work environment and build customer loyalty
- Utilized strong customer service skills to meet and exceed sales goals and KPIs
- Closely followed with company culture and values to make customers feel confident and embrace themselves
- Assisted with multiple stocktakes at various branches around Brisbane.
SALES ASSISTANT
Prouds Jewelers
01.2023 - 05.2023
- Determined precisely what customers required, available budgets and target recipient for each piece through effective communication techniques
- Upsold warranties and purchase add-ons, enabling the store to reach sales revenues
- Maintained strong inventory controls with sound security practices to minimize loss due to employee or customer actions
- Continuously tracked and worked on KPIs.
CUSTOMER SERVICE TEAM MEMBER
Woolworths
09.2021 - 07.2022
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication
- Managed cash register operations using POS system and processed sales and returns
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Bachelor of Business - Human Resources Management
Griffith University
Nathan, QLD08.2023
Diploma of Business -
TAFE NSW
Sydney, NSW12.2019
Skills
- Goal-Oriented
- Flexibility
- Teamwork and Collaboration
- Dependable and Responsible
- Proficient Customer Service
- Organizational Skills
- Problem Resolution
- Excellent Communication
- Time Management
Timeline
SALES ASSISTANT
Prouds Jewelers
01.2023 - 05.2023
Casual Sales Assistant
Bras n Things
09.2022 - Current
CUSTOMER SERVICE TEAM MEMBER
Woolworths
09.2021 - 07.2022
Bachelor of Business - Human Resources Management
Griffith University
Diploma of Business -
TAFE NSW
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