Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sona Gheevarghese

Wright,ACT

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

5
5
years of professional experience

Work History

Sales Professional

David Jones
10.2022 - Current
  • Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
  • Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
  • Increased sales revenue by identifying and targeting high-potential markets and customer segments.
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions.
  • Informed customers of promotions to increase sales productivity and volume.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Retail Sales Associate

Big W
06.2021 - 11.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.

Stock Taker

RGIS Inventory Services
03.2020 - 09.2021
  • Demonstrated strong attention to detail while counting items, ensuring minimal errors during the stock-taking process.
  • Collaborated with team members to achieve timely completion of comprehensive stock audits.
  • Maintained a clean and safe working environment by adhering to safety guidelines during all stock-taking activities.
  • Employed excellent time-management skills to balance multiple responsibilities related to inventory control effectively.

Education

Bachelor of Information Technology -

University of Canberra
Canberra, ACT
05-2026

Skills

  • Objection Handling
  • Sales Expertise
  • Upselling and Cross Selling
  • Closing Techniques
  • Customer Relations
  • Customer Service
  • Point of Sale Operation

Languages

Hindi
Professional Working
Malayalam
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Professional

David Jones
10.2022 - Current

Retail Sales Associate

Big W
06.2021 - 11.2022

Stock Taker

RGIS Inventory Services
03.2020 - 09.2021

Bachelor of Information Technology -

University of Canberra

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Sona Gheevarghese