Sona Gheevarghese
Wright,ACT
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
Work History
Sales Professional
David Jones
10.2022 - Current
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Increased sales revenue by identifying and targeting high-potential markets and customer segments.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Informed customers of promotions to increase sales productivity and volume.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Retail Sales Associate
Big W
06.2021 - 11.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
Stock Taker
RGIS Inventory Services
03.2020 - 09.2021
- Demonstrated strong attention to detail while counting items, ensuring minimal errors during the stock-taking process.
- Collaborated with team members to achieve timely completion of comprehensive stock audits.
- Maintained a clean and safe working environment by adhering to safety guidelines during all stock-taking activities.
- Employed excellent time-management skills to balance multiple responsibilities related to inventory control effectively.
Education
Bachelor of Information Technology -
University of Canberra
Canberra, ACT05-2026
Skills
- Objection Handling
- Sales Expertise
- Upselling and Cross Selling
- Closing Techniques
- Customer Relations
- Customer Service
- Point of Sale Operation
Languages
Hindi
Professional Working
Malayalam
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Professional
David Jones
10.2022 - Current
Retail Sales Associate
Big W
06.2021 - 11.2022
Stock Taker
RGIS Inventory Services
03.2020 - 09.2021
Bachelor of Information Technology -
University of Canberra
Similar Profiles
XIAOFEI DUXIAOFEI DU
Sales Professional at David JonesSales Professional at David Jones
Yashwini SureshYashwini Suresh
Counter Manager at David JonesCounter Manager at David Jones
Nicole MortonNicole Morton
Assistant Store Manager at David JonesAssistant Store Manager at David Jones