Sona Gheevarghese
Wright,ACT
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
Work History
Sales Professional
David Jones
10.2022 - Current
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Increased sales revenue by identifying and targeting high-potential markets and customer segments.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Informed customers of promotions to increase sales productivity and volume.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Retail Sales Associate
Big W
06.2021 - 11.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
Stock Taker
RGIS Inventory Services
03.2020 - 09.2021
- Demonstrated strong attention to detail while counting items, ensuring minimal errors during the stock-taking process.
- Collaborated with team members to achieve timely completion of comprehensive stock audits.
- Maintained a clean and safe working environment by adhering to safety guidelines during all stock-taking activities.
- Employed excellent time-management skills to balance multiple responsibilities related to inventory control effectively.
Education
Bachelor of Information Technology -
University of Canberra
Canberra, ACT05-2026
Skills
- Objection Handling
- Sales Expertise
- Upselling and Cross Selling
- Closing Techniques
- Customer Relations
- Customer Service
- Point of Sale Operation
Languages
Hindi
Professional Working
Malayalam
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Professional
David Jones
10.2022 - Current
Retail Sales Associate
Big W
06.2021 - 11.2022
Stock Taker
RGIS Inventory Services
03.2020 - 09.2021
Bachelor of Information Technology -
University of Canberra
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