Sona Kuriakkose
Aged Care Kitchen Assistant
HIGHTON
Summary
Highly efficient and professional in kitchen assistance. Adept in hospitality management and problem-solving, I significantly enhanced guest satisfaction at Green Residency. My expertise in guest relations and a strong teamwork orientation have consistently improved operational efficiency and customer service standards, leading to notable achievements in guest experience and repeat business.
Overview
3
3
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Hotel Front Desk Clerk
Green Residency
06.2024 - 01.2025
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
Kitchen Hand
Olan
06.2024 - 01.2025
- Followed recipes and chef instructions to prepare food correctly.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Volunteer
Osanam Bhavan
01.2022 - 02.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
Education
Bachelor's Degree - Nursing
Deakin University
Geelong, VIC 04.2001 -
High School Diploma -
Hill Blooms School
Mananthavady , Kerala 04.2001 -
Skills
Customer service
Greeting guests
Guest relations
Cooking
Language proficiency
Cleaning and sanitation
Time management
Dishwashing
Hospitality management
Heavy lifting
Multitasking
Public speaking
Certification
Working with children check
Timeline
Hotel Front Desk Clerk
Green Residency
06.2024 - 01.2025
Kitchen Hand
Olan
06.2024 - 01.2025
Volunteer
Osanam Bhavan
01.2022 - 02.2024
Bachelor's Degree - Nursing
Deakin University
04.2001 -
High School Diploma -
Hill Blooms School
04.2001 -