Sonal Dhole
Melbourne
Summary
Results-oriented Sustainable Engineer with a Master's degree in Sustainable Engineering and a strong background in electrical engineering. Specializes in renewable energy systems, energy efficiency, and power generation technologies. Skilled in conducting site evaluations, designing customized solar energy systems, and providing exceptional customer service. Demonstrates leadership abilities in setting performance targets and optimizing productivity. Collaborative team player experienced in streamlining operations and ensuring compliance with industry regulations. Proficient in utilizing programming and analytical tools such as Microsoft Excel, MATLAB, and PVSyst. Known for excellent problem-solving and communication skills. Passionate about music, photography, travel, and creative hobbies.
Overview
9
9
years of professional experience
Work History
Team Lead – BPS (Telstra)
Tech Mahindra
11.2023 - Current
- Led and managed a team of customer support agents, ensuring exceptional service delivery and alignment with organizational goals
- Monitored team performance against key metrics, conducting evaluations and providing constructive feedback to drive improvement
- Developed and implemented training programs to enhance team skills, addressing individual and group training needs
- Optimized workflows and processes to improve operational efficiency and customer satisfaction
- Managed shift schedules, ensuring adequate team coverage for operations from 7 AM to 11 PM, including weekends
- Resolved escalated customer concerns promptly, maintaining high satisfaction levels
- Facilitated open communication within the team and collaborated with stakeholders to address concerns and relay updates
- Prepared detailed reports on team performance, challenges, and accomplishments for higher management
- Promoted a diverse, inclusive, and supportive team culture, fostering collaboration and engagement
- Responded effectively to dynamic challenges, adapting strategies to meet changing business needs
- Ensured compliance with company policies, industry regulations, and quality standards in all operations
Team Lead (IAG)
TSA Group
12.2021 - 11.2023
- Led a team of property insurance specialists, overseeing their day-to-day operations, setting performance targets, and providing guidance
- Managed client relationships, ensuring excellent service delivery and addressing any issues or concerns promptly
- Developed and implemented strategies to improve team productivity, efficiency, and customer satisfaction
- Collaborated with cross-functional teams to enhance insurance processes, streamline operations, and ensure compliance with industry regulations
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Customer Assistant
Market Place Fresh
06.2021 - 11.2021
- Served 200+ customers/day for $3M revenue store-chain, generating ~$300k revenue and 100% satisfaction
- Stocked premium groceries in 25-man team for $500k+ store, winning #1 best grocery store and increasing sales 15%
- Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
- Processed returns and exchanges efficiently, minimizing wait times for customers.
- Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
Solar Consultant
Think and Grow Renewable Pty Ltd
12.2020 - 05.2021
- Conducted comprehensive site evaluations to determine solar feasibility and energy production potential
- Designed customized solar energy systems based on client requirements, ensuring optimal performance and cost-effectiveness
- As a solar consultant, I seamlessly incorporate Clean Energy Council guidelines and AS/NZS 5139 standards into grid design expertise
- By prioritizing safety, performance, and regulatory alignment, I deliver grid-connected PV systems that excel in quality, energy efficiency, and compliance, driving sustainable and reliable renewable solutions
- Presented proposals and recommendations to clients, effectively communicating the benefits of solar energy, and addressing their concerns
- Collaborated with suppliers, contractors, and engineers to ensure smooth project implementation and timely completion
- Maintained strong relationships with clients, delivering exceptional customer service and addressing any post-installation inquiries or issues
- Stayed updated on the latest industry trends, technological advancements, and government incentives to provide informed recommendations to clients
- Provided ongoing support post-installation for troubleshooting issues or answering additional questions about system performance.
- Collaborated with cross-functional teams to ensure seamless project execution from initial consultation to final installation.
Electrical Engineering Technician
Minimax Pumps Pvt Ltd
05.2016 - 06.2019
- Conducted electrical maintenance, troubleshooting, and repair activities for industrial pumps and related equipment
- Assisted in the installation and commissioning of electrical systems, ensuring compliance with safety and quality standards
- Conducted regular inspections and testing of electrical equipment to identify potential issues and recommend preventive maintenance measures
- Collaborated with engineering teams to optimize electrical systems for improved efficiency and performance
- Enhanced troubleshooting capabilities by staying current on industry advancements, tools, techniques, as well as attending relevant training sessions when available.
Education
Masters - Sustainable Engineering
RMIT University
Melbourne, VIC07.2021
Bachelors - Electrical Engineering
Pune University
Nashik, India05.2019
Diploma - Electrical Engineering
Maharashtra State Board of Technical Education
Nashik, India06.2016
Skills
- Microsoft Excel (Advanced)
- MATLAB
- PVSyst
- HOMER Pro
- PLC&SCADA
- AutoCAD
- Analyzing and Report Writing
- Problem Solving
- Leadership
- Excellent Communication
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
Hobbies and Interests
- Guitarist
- Photography
- Singing
- Cooking
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Marathi
Native or Bilingual
Timeline
Team Lead – BPS (Telstra)
Tech Mahindra
11.2023 - Current
Team Lead (IAG)
TSA Group
12.2021 - 11.2023
Customer Assistant
Market Place Fresh
06.2021 - 11.2021
Solar Consultant
Think and Grow Renewable Pty Ltd
12.2020 - 05.2021
Electrical Engineering Technician
Minimax Pumps Pvt Ltd
05.2016 - 06.2019
Masters - Sustainable Engineering
RMIT University
Bachelors - Electrical Engineering
Pune University
Diploma - Electrical Engineering
Maharashtra State Board of Technical Education
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