Sonal Gupta
Business Analyst
Dandenong,VIC
Summary
Well-qualified Business Analyst working with vast data sets to break down information, gather relevant points and solve business problems. Well-versed in Business analysis strategies and practices focused on analyzing and improving complex business systems. Skilled in defining problems, evaluating conditions, and developing forward-thinking solutions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
BUSINESS ANALYST
ORIGIN ENERGY
11.2022 - Current
- Facilitate Scrum ceremonies (Backlog Grooming, Sprint Planning, Sprint review, Daily Stand-up’s and Retrospective).
- Process mapping (using Microsoft Visio) delivering ‘As-is’ and ‘To-Be’ business processes, creating Business Requirement Documents (BRD) and Requirements Trace Matrices (RACI), writing user stories, test cases and test execution.
- Managing End-to-End Lifecycle of hardware (Desktops, Laptops, Mobile devices) and updating records in Configuration Management Database (CMDB) using ServiceNow.
- Maintain documentation for auditing purposes (Confluence, SharePoint, Jira, ServiceNow)
- Effectively collaborate with diverse external and internal teams
- Review INCs and Tasks in ServiceNow
- Performed Penetration testing on applications consisting of Personally Identifiable Information (PII) to reduce Cyber Security Risk.
- Collected and collated information required from stakeholders through MS Forms forms
- Stakeholder engagement to ensure deliverables meet their requirements and expectations.
ENERGY SALES SPECIALIST
ORIGIN ENERGY
02.2022 - 11.2022
- Consulting with customers to help them make purchasing decisions, offering descriptions of benefits, product information and technical demonstrations
- Deterring customers from buying products or services from competitor brands
- Finding opportunities to pair compatible products and services to generate further sales
- Negotiating on price, warranties, contract terms or financing
- Processing sales and conducting payment transactions
- Selling loyalty program memberships.
BUSINESS ANALYST
AUSTIN HEALTH
11.2020 - 02.2022
- Define and document clinical, operational, and financial objectives and requirements
- Collaborate with other departments to help in aligning data structures
- Produced details current and future state workflow diagram and prepare mock-ups.
- Communicating and setting up working groups with clients to investigate, develop and implement or advise on methods for achieving sound software configuration and code.
- Handling tickets and managing requests to undergo UAT.
- Create user stories with relevant acceptance criteria and understand software development processes.
- Provide high-quality analytical solutions and develop strong rapport within team and with multitude stakeholder by managing their expectation and understanding their needs to achieve required outcomes.
- Facilitate various Agile processes such as Iteration/Release Planning, Backlog Refinement, Retrospective, Sprint Review, Active Directory, Daily Stand-up
- Conduct market analysis, analyzing both product lines to ensure appropriate system management, compliance and to reduce risk
- Monitor data quality metrics and ensure business data and reporting needs are met
- Review and analyse effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
- Expertise in handling sensitive data in health sector.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Education
CERTIFICATION IN PROFESSIONAL, BUSINESS & TECHNICAL WRITING - PROFESSIONAL WRITING AND SKILL SET ON BUSINESS PRACTICES
MONASH PROFESSIONAL PATHWAYS
Melbourne, VIC11.2021
MASTER OF BUSINESS ANALYTICS - SPECIALISATION IN BUSINESS ANALYSIS AND SYSTEM ANALYSIS
DEAKIN UNIVERSITY
Melbourne, VIC12.2020
MASTER OF COMMERCE - SPECIALISATION IN ACCOUNTANCY AND MARKETING
PUNJABI UNIVERSITY, INDIA
09.2017
Skills
- Jira
- Confluence
- Power BI
- Service Now
- SAP
- Visio
- Penetration Testing
- Microsoft SharePoint
- Microsoft Office Suite
- Agile Methodology
- Forecasting and planning
- Oral and Written Communication
- Problem Solving
- Decision making
- Process Improvements
- Stakeholder Management
Certification
- EXCEL CERTIFIED
- VISIO CERTIFIED
- POWER BI CERTIFIED
- AWS CLOUD PRACTITIONER ESSENTIALS CERTIFIED
References
AVAILABLE ON REQUEST
Timeline
BUSINESS ANALYST
ORIGIN ENERGY
11.2022 - Current
ENERGY SALES SPECIALIST
ORIGIN ENERGY
02.2022 - 11.2022
BUSINESS ANALYST
AUSTIN HEALTH
11.2020 - 02.2022
CERTIFICATION IN PROFESSIONAL, BUSINESS & TECHNICAL WRITING - PROFESSIONAL WRITING AND SKILL SET ON BUSINESS PRACTICES
MONASH PROFESSIONAL PATHWAYS
MASTER OF BUSINESS ANALYTICS - SPECIALISATION IN BUSINESS ANALYSIS AND SYSTEM ANALYSIS
DEAKIN UNIVERSITY
MASTER OF COMMERCE - SPECIALISATION IN ACCOUNTANCY AND MARKETING
PUNJABI UNIVERSITY, INDIA
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