Sonali Bhatla

Recruited to establish operations and business management functions in the new data division.

• Strategic Planning: Developed a 3-year plan for the Data Division and the new Chief Data Officer, including a prioritized project portfolio, delivery roadmap, budget, and workforce plan. Result: Enabled division to deliver strategic priorities, BAU, and scorecard metrics.
• Portfolio Management: Implemented a comprehensive portfolio management framework, tools, and process, prioritizing projects based on strategic alignment. Result: 30% increase in project completion rates.
• Financial Management: Introduced financial management processes and tools, including forecasting and monthly actuals reporting. Result: Improved financial oversight and reduced budget variances by 20%.
• Workforce Management: Developed a system matching employee skills to project needs, and dynamically adjusting allocations. Result: Achieved 100% workforce utilization, a 20% increase in project efficiency, and a 15% reduction in delays.
• Reporting and Governance: Implemented reporting and governance processes, and Secretariat function to support the CDO. Result: Uplifted reporting quality, and on-time submissions.
• Budget Management: Managed a $35M+ annual budget and led scenario planning with the Chief Data Officer and leadership team. Result: Budget allocated to strategic priorities and secured a 30% budget increase compared to the prior year.

• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Implemented policies and standard operating procedures and managed quality, client service and report on ROI.
• Developed initiatives for process improvement and reviewed & assessed ongoing operations.
• Oversaw financial management, budget management and regular reporting on Cost Centre to identify areas to re-direct cash flow.
• Conducted periodic assessments to evaluate financial performance of business unit.
• Monitored resource use to achieve set goals within budget constraints. Motivated and evaluated personnel for performance improvement and goal achievement.
• Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.

• Monitor the execution of account plans, project manage procurement, manage operational & budgeting plan and measure the effectiveness of strategy & resources to build a strong pipeline and ROI.
• Liaised with senior management to introduce new processes and technologies.
• Account-based marketing strategy & support across B2C, driving account-specific integrated marketing plan aligned to sales strategies to maximise return. Channeling global strategies and managing events for account’s clients and internal stakeholders to increase loyalty
• Support a senior leadership team of 30 leaders and manage accountabilities for business development strategies to excel internally and provide a stand out client experience.
• Supporting TMT Sector Leader to manage accountabilities for growth strategies which included sourcing and writing content for an internal newsletter.
• Managed daily functions of deskside support, including defining and implementing processes.

• Boosted business by guaranteeing quality services.
• Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
• Facilitated communication between customers and company for 12 account executives.
• Coordinated delivery of customer requirements to production team to align project milestones with expectations.
• Offered guidance and mentoring to new hires regarding diverse company programs.
• Conducted analysis of departmental financial activities to provide budgetary insights.
• Communicated operational standards effectively to team members.

• Handled day-to-day activities for 50 office personnel.
• Examined company workflows to locate inefficiencies in operations.
• Generated comprehensive reports.
• Coordinated interactions among executives, staff, and customers.
• Oversaw support functions to enhance office processes.