Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonali Chand

Terrigal,NSW

Summary

23-year-old current university student, completing BMedSci and BCogSci. Looking to seek and maintain a part-time/casual hospitality role. Enthusiastic and reliable in providing excellent customer service and creating memorable dining experiences for restaurant guests. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

11
11
years of professional experience

Work History

Server

Terrigal Pavilion
12.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.


Telephone Crisis Supporter (Student Volunteer)

Lifeline
01.2023 - 06.2023
  • Actively listened to help seekers, giving them the space to openly express their feelings and feel supported and validated in those emotions.
  • Developed meaningful one-off connections with help seekers in crisis, allowing them to feel safe and heard.
  • Maintained connections with help seekers whilst simultaneously calling in In-Shift-Supervisors (ISS) during imminent situations.
  • Collaborate with help-seekers to identify and empower them to utilise support networks and/or safety plans if necessary.

Host/Waitress

TGI Fridays
03.2021 - 06.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed and maintained courteous and effective working relationships.

Stylist

Glassons
09.2020 - 01.2021
  • Advised client base of new products and seasonal fashions to increase store sales.
  • Connected and engaged with customers to understand styling needs.
  • Embraced fashion and understood market trends to articulate in client interactions.
  • Worked towards KPI targets with the other stylists as a team
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Stylist

Lovisa
03.2020 - 09.2020
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Supported loss prevention goals by monitoring shopper behavior.

Dance Teacher

ART Dance Academy
01.2014 - 01.2016
  • Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
  • Planned routines for recitals and performances.
  • Utilized different styles of teaching to accommodate students of all capabilities.
  • Communicated with students and parents in person, via email and by phone to resolve issues and answer questions.

Education

Bachelor of Medical Science - Anatomy And Physiology

Macquarie University

Bachelor of Cognitive And Brain Science -

Macquarie University

Higher School Certificate -

Central Coast Grammar School
2019

Skills

  • Exceptional Customer Service
  • Hospitality Service Expertise
  • Team-oriented Personality
  • Attention to Detail

Timeline

Server

Terrigal Pavilion
12.2023 - Current

Telephone Crisis Supporter (Student Volunteer)

Lifeline
01.2023 - 06.2023

Host/Waitress

TGI Fridays
03.2021 - 06.2022

Stylist

Glassons
09.2020 - 01.2021

Stylist

Lovisa
03.2020 - 09.2020

Dance Teacher

ART Dance Academy
01.2014 - 01.2016

Bachelor of Medical Science - Anatomy And Physiology

Macquarie University

Bachelor of Cognitive And Brain Science -

Macquarie University

Higher School Certificate -

Central Coast Grammar School

Similar Profiles

CREATE PROFILE
Sonali Chand