Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Sonali Jha

Perth,WA

Summary

Skilled Shift Leader with experience in overseeing daily operations, managing staff schedules, and addressing customer concerns. Strengths include strong communication skills coupled with problem-solving abilities and keen attention to workflow efficiency. Have consistently demonstrated leadership qualities by fostering team cohesion and enhancing operational performance in previous roles.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Shift Supervisor

Redrooster
Rockingham, WA
01.2024 - Current
  • Provided on-the-job training to new staff members.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Monitored staff performance to ensure quality standards were met.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Resolved customer complaints in a timely manner.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Investigated accidents or incidents occurring during shift hours.
  • Collaborated with management to plan special events or promotions.
  • Provided feedback to employees regarding their performance in order to improve productivity.
  • Assisted customers with product selection when needed.
  • Taught staff upselling techniques to meet revenue targets.

Front of House Staff Member

Rahi Indian Restraunt
Kelmscot, WA
09.2023 - 12.2024
  • Greeted customers and answered questions about menu items.
  • Organized seating for guests in a timely manner.
  • Ensured compliance with health and safety regulations in the restaurant.
  • Provided exceptional customer service to ensure satisfaction.
  • Maintained cleanliness of the dining area, ensuring all surfaces were wiped down regularly.
  • Assisted with food preparation tasks as needed.
  • Handled cash register transactions for both dine-in and take-out orders.
  • Worked with managers to report and resolve customer issues or concerns.

Education

Bachelor of Commerce - Human Resources Management And Project Management

Edith Cowan University
Joondalup, WA

Skills

  • Labor and food cost control
  • Safety reviews
  • Schedule Management
  • Inventory Control
  • Customer-Oriented
  • Inventory Management
  • Cash handling ability
  • Scheduling Coordination
  • Staff Motivation
  • Staff Management
  • Workplace Safety
  • Strategic Planning
  • Sales monitoring
  • Consulting

Certification

  • First aid certificate
  • International Drivers license
  • Shift supervisor certificate

References

References available upon request.

Timeline

Shift Supervisor

Redrooster
01.2024 - Current

Front of House Staff Member

Rahi Indian Restraunt
09.2023 - 12.2024

Bachelor of Commerce - Human Resources Management And Project Management

Edith Cowan University

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Sonali Jha