Sonali Kharbas
Australia
Summary
Experienced and A+ certified Business Analyst skilled in Business Requirements Gathering and Documentation, Process Improvement and Management, and Stakeholder Management and Communication (both business and technical). Demonstrated expertise in analyzing complex business processes, identifying areas for improvement, and implementing effective solutions. Proven ability to collaborate with cross-functional teams to drive successful project outcomes. Committed to delivering high-quality results aligned with organizational objectives for overall business success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Consultant – Senior Business Analyst
TollGroup
10.2018 - 10.2024
- Gathered and Documented initial High-Level Business Requirements
- Mapping Business Requirements to existing Service Offerings (solutions)
- Translate business requirements to User Stories/BRD/FRD
- Conducted AS-IS and TO-BE analysis and liaise with Data and Technical Architects to identify feasible solution options
- Organized and lead requirement gathering (Elicitation) meetings using techniques like interviews, Questionnaires, Interface Analysis, Document Analysis, Brainstorming sessions, and Focus group discussions
- Worked with UI Team to develop Solution Prototype
- Lead Solution Demo’s/presentations for Prospects
- Documented Feedback, Functionality Gaps, New Requirements
- Documented Solution Scope, Findings and Recommendations, in conjunction with Technical Leads
- Involved in creating wireframes and mockups for the system
- Performed Requirement Prioritization using MOSCOW approach and business value methods
- Performed Value/Effort analysis on Requirements and recommended phasing of proposed Solution
- Lead Project Documentation from Requirements to UAT
- Lead Knowledge Transfer and User Training
- Performed quality assurance (functional testing) and user acceptance testing facilitating on-time, on-budget and acclaimed “go-live” of the application
- Deliverables: RFP/RFI Response document (Requirements and Solutions section), Business Case, Functional Understanding Document, Gap Analysis Document, Feasibility Analysis Document, Business Requirement Document (BRD), Functional Specifications Document (FSD), Wireframes, Use Cases, User Stories, Data Mapping, Requirement Traceability Matrix (RTM), Test Coverage Document, Release Notes
- Tools: JIRA, Balsamiq, Lucid chart, Confluence, MS Visio, Invision, MS Teams, Power BI
Senior Software Engineer - Business Analyst
RACQ, HSBC, Wipro
12.2010 - 09.2018
- Travel to onsite for Requirement Gathering, Stakeholders Meetings
- Business Requirements Gathering, Elicitation and Documentation (BRD/FRD)
- Liaising with Customer Stakeholders for AS-IS Analysis (Business Process/Application feature)
- Liaising with Technical Teams for Solution Scoping (TO- BE State)
- Conduction Gap Analysis, Feasibility Studies to define the scope and complexity of Change
- Creating User/Technical/Business Documentation for Customer, Technical and QA
- Lead Solution Prototype and Feature Demo’s during Pre and Post Development phases
- Lead creation and delivery of User Training and Communication
- Procuring Customer review and sign-off the on the final deliverable
- Hands on experience in development and support on Progress 4GL, Oracle, SQL, PL-SQL and UNIX, Sonic MQ
- Handled development and support team as technical lead and release as change lead, requirement gathering with business, development of enhancements, bug fixing, Unit testing, UAT support and priority 1 and 2 production issues, weekend support
- Done Automation and implemented alert mechanisms in critical modules
- Handled finance related modules like direct debit, receipting issues, Autocash, AR and AP
- Have good knowledge of Data warehouse concepts, SQL & UNIX Scripting with hands on experience in writing SQL queries
- Mentored junior and new team members
- Involvement in quality meetings and sharing quality matrix data of application to management
- Handling quality related activities of more than 15 applications as quality lead at account level
- Handling performance review and other activities of more than 25 peers assigned
- Deliverables: Business Requirement Document (BRD), Functional Specifications Document (FSD), Wireframes, Use Cases, Requirement Traceability Matrix (RTM), Business Case, Gap Analysis Document, Feasibility Analysis Document, Test Coverage Document, Development, Release Notes, Build Deployment
- Tools: JIRA, SQL, POWER BI, MS Visio, Balsamiq
Education
M.Tech - Software Engineering
BITS
Pilani, Rajasthan01.2014
B.SC - Information Technology
Mumbai University
01.2010
Skills
- Strategic Business Analysis
- Use Case Development
- Requirements Gathering
- Performance Gap Analysis
- Wireframe Development
- Stakeholder Engagement
- Critical Requirement Evaluation
- Effective Scope Control
- BRDFRDFSDSRS
- UML and Data flow Modelling
- Change Strategy
- User-Focused Documentation
- Process Modelling
- Advanced SQL Skills
- Power BI
- Proficient in SDLC Processes
- Scrum and Agile Practices
- Analytical Problem Solving
Certification
- Competency in Business Analysis, IIBA (CCBA), Trainsmart Academy
- Certified Agile Professional, Scrum Master and Product Owner, Trainsmart Academy
Domain
- Insurance
- Banking and Financial Services
- Logistic
- Transportation Management
Timeline
Senior Consultant – Senior Business Analyst
TollGroup
10.2018 - 10.2024
Senior Software Engineer - Business Analyst
RACQ, HSBC, Wipro
12.2010 - 09.2018
B.SC - Information Technology
Mumbai University
M.Tech - Software Engineering
BITS
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