Sonali Seth
Truganina,VIC
Summary
Personable and dedicated customer service representative with extensive industry experience. Skilled in decision-making, fostering client relationships, and contributing to company success. Motivated to maintain customer satisfaction and drive growth. Articulate, enthusiastic, and results-oriented, with a proven passion for building relationships, cultivating partnerships, and supporting professional and organizational progress.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
BP Supremacy
03.2024 - Current
- Provide excellent customer service by assisting with orders, making coffee and baking.
- Handle cash register operations and transactions accurately.
- Maintain cleanliness of the store and forecourt while managing inventory and stocking shelves efficiently.
Migration Agent
IAEC (Education & Migration)
02.2024 - 03.2024
- Efficiently handled all administrative tasks related to documentation and paperwork
- Managed visa application process
Corporate Account Manager
Tata AIA Life Insurance
06.2023 - 01.2024
- Advising clients on risk management initiatives
- Developing marketing strategies and promote all types of new insurance contracts or suggest additions/changes to existing ones
- Evaluating business or individual customers’ needs and financial status and proposing protection plans that meet their criteria.
Relationship Officer (Deputy Manager)
Kotak Mahindra Bank
12.2022 - 05.2023
- Create and implement long term business plan to ensure continuity of business operations in the long run
- Ensure customer satisfaction through regular engagement and Resolve customer queries/issues and facilitate customer service
Assistant Manager
HDFC Bank
10.2019 - 12.2022
- Maintain periodic status reports, including daily activity report and calls/follow-ups made
- Monitor daily operations to ensure a free flow process, and also supervise the execution of daily tasks
- Maintains professional and technical knowledge by attending educational video conferences, establishing personal networks, and participating in different drives.
Senior Officer
ICICI Bank
09.2018 - 09.2019
- In charge of handling cash transactions, ensuring compliance with bank policies in resolving customer disputes and preparing transaction activity reports.
- Educated customers about the range of banking services.
Education
Bachelor of Business Administration (B.B.A) -
BBK College
Amritsar , India06-2018
Master of Finance -
Deakin University
Burwood, VICSkills
- Microsoft Excel
- Microsoft Office
- Report Generation
- CRM Software
- Product Sales
- Adaptive team player
- Follow-up skills
- Customer Relations
- Proficiency in Finacle 10 Software
- Proficiency in Flexcube software
- Product Knowledge
- Complaint resolution
Timeline
Customer Service Representative
BP Supremacy
03.2024 - Current
Migration Agent
IAEC (Education & Migration)
02.2024 - 03.2024
Corporate Account Manager
Tata AIA Life Insurance
06.2023 - 01.2024
Relationship Officer (Deputy Manager)
Kotak Mahindra Bank
12.2022 - 05.2023
Assistant Manager
HDFC Bank
10.2019 - 12.2022
Senior Officer
ICICI Bank
09.2018 - 09.2019
Bachelor of Business Administration (B.B.A) -
BBK College
Master of Finance -
Deakin University
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