Sonali Sharma
Springvale,Australia
Summary
Proficient in software development, specializing in full-stack development, CRM customization, and cloud-based integrations. Skilled in Python, SQL, and Power Automate with certifications in Microsoft Dynamics 365 and Power Platform. A graduate student in Software Engineering with a strong academic foundation and hands-on project experience in developing innovative software systems. Passionate about leveraging technology to enhance business operations and solve complex challenges.
Overview
2
2
years of professional experience
Work History
Woolworth Supermarket
Online Personal Shopper
03.2023 - 02.2025
- Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
- Operated RF scanner gun in order to scan items quickly and accurately onto the truck or shelf.
- Trained new staff on scanning procedures and best practices to maintain high standards of operation.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
IT Support Assistant
TechEase Services Pty Ltd
11.2023 - 12.2024
- Provided technical support to clients by troubleshooting hardware and software issues, ensuring quick and efficient resolutions
- Assisted in setting up and configuring computer systems, printers, and network connections for new and existing employees
- Maintained accurate records of technical issues and solutions in the company's ticketing system
- Delivered clear instructions and guidance to non-technical users, ensuring they understood system operations and solutions
- Collaborated with team members to enhance internal IT procedures and streamline support processes
Customer Service Representative
AP Data Solution Private Limited
10.2022 - 01.2023
- Orchestrated the automation of repetitive processes within CRM platforms using Power Automate, yielding significant efficiency gains
- Analysed customer behaviour trends to implement data-driven solutions that streamlined service workflows
- Enhanced customer satisfaction through effective communication and advanced troubleshooting of transaction-related queries
Education
Master of Technology - Software Engineering
Federation University
Bachelor of Science -
Guru Nanak Dev University
Skills
- Proficient in CRM systems
- Database Management
- Agile Project Leadership
- Programming Languages
- CRM Platforms
- Database Systems
- Web Development
Personal Information
- Title: Software Engineer
- Visa Status: Holding 485 Visa with full working rights
Timeline
IT Support Assistant
TechEase Services Pty Ltd
11.2023 - 12.2024
Woolworth Supermarket
Online Personal Shopper
03.2023 - 02.2025
Customer Service Representative
AP Data Solution Private Limited
10.2022 - 01.2023
Bachelor of Science -
Guru Nanak Dev University
Master of Technology - Software Engineering
Federation University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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