Summary
Overview
Work History
Education
Skills
Languages
Reference
Timeline
Sonali Thotahewage

Sonali Thotahewage

Warragul,VIC

Summary

Motivated and customer-focused Sales Assistant with 1 years of experience in retail environments. Proven ability to drive sales, exceed targets, and deliver exceptional customer service. Skilled in product knowledge, inventory management, and point-of-sale (POS) transactions. Strong communicator with the ability to build relationships and ensure a positive shopping experience. Adept at multitasking and adapting to fast-paced retail environments.

Overview

6
6
years of professional experience

Work History

Food Service Assistant

West Gippsland Health Care Group
04.2024 - Current
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
  • Enhanced customer satisfaction by providing friendly and efficient service during meal times.
  • Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.

Trade Cook

West Gippsland Health Care Group
04.2024 - Current
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

Chef De Partie

Images Restaurant
11.2021 - 11.2023
  • Provided support in all areas of the kitchen as needed, demonstrating versatility and adaptability under pressure.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Demonstrated strong multitasking abilities, managing multiple stations during busy service periods.
  • Maintained well-organized mise en place to keep work consistent.
  • Operated all kitchen equipment safely to prevent injuries.
  • Rotated stock to use items before expiration date.
  • Complied with portion and serving sizes as per restaurant standards.
  • Prepared items for roasting, sautéing, frying, and baking.
  • Assisted in staff training, developing strong teamwork and consistency in dish preparation.

Sales Assistant

All Round Vending Pty Ltd
06.2020 - 10.2021
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Fostered positive shopping environment, leading to high customer satisfaction scores.
  • Conducted weekly inventory audits to ensure accuracy in stock levels.
  • Assisted in planning and execution of seasonal sales events, drawing in large crowds.

Cleaner

Woolworths Distribution Centre
09.2018 - 06.2020
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Provided assistance to other staff members with cleaning of difficult areas.

Cleaner

Opulent Australia
12.2018 - 12.2019
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
  • Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
  • Maintained detailed logs of cleaning schedules and tasks, ensuring accountability and consistency.
  • Improved overall cleanliness and hygiene by using eco-friendly cleaning products and techniques.

Pick Packer

Montague Farms
10.2018 - 02.2019
  • Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
  • Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
  • Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
  • Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
  • Increased customer satisfaction by carefully inspecting items for damages or defects before packaging and shipping.
  • Strengthened warehouse operations by cross-training in various roles, providing backup support during employee absences or high-volume periods.
  • Maintained compliance with all relevant regulations regarding packaging materials, hazardous goods handling, and waste disposal practices within the facility.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.

Education

Certificate IV - Commercial Cookery

Australian Study Link Institute , Melbourne, VIC
12.2022

Diploma Of Hospitality Management - Cookery

Australian Study Link Institute , Melbourne, VIC
08.2021

Certificate III - Commercial Cookery

Australian Study Link Institute, Melbourne, VIC
06.2020

Skills

  • Customer service skills
  • Sales skills
  • Time management and organization
  • Teamwork and collaboration
  • Adaptability
  • Cash candling and POS system
  • Attention to detail
  • Math skills
  • Problem-solving and conflict resolution
  • Product knowledge
  • Multitasking

Languages

Sinhalese
Native or Bilingual
English
Full Professional
Tamil
Limited Working

Reference

Available upon request

Timeline

Food Service Assistant - West Gippsland Health Care Group
04.2024 - Current
Trade Cook - West Gippsland Health Care Group
04.2024 - Current
Chef De Partie - Images Restaurant
11.2021 - 11.2023
Sales Assistant - All Round Vending Pty Ltd
06.2020 - 10.2021
Cleaner - Opulent Australia
12.2018 - 12.2019
Pick Packer - Montague Farms
10.2018 - 02.2019
Cleaner - Woolworths Distribution Centre
09.2018 - 06.2020
Australian Study Link Institute - Certificate IV, Commercial Cookery
Australian Study Link Institute - Diploma Of Hospitality Management , Cookery
Australian Study Link Institute - Certificate III, Commercial Cookery
Sonali Thotahewage