Sonam Chhiring Sherpa
Homebush,Australia
Summary
Dynamic hospitality professional with extensive experience at AHS Hospitality Pty Ltd, excelling in leadership and operations management. Proven track record in quality control and team supervision, enhancing guest satisfaction through effective communication and attention to detail. Proficient in PMS software, ensuring seamless housekeeping operations and optimal workflow.
Overview
9
9
years of professional experience
Work History
Assistant Housekeeping Manager
AHS Hospitality Pty Ltd
03.2023 - Current
- Supervise and support daily housekeeping operations to ensure compliance with brand standards and cleanliness expectations
- Conduct room and public area inspections to maintain quality and hygiene standards
- Evaluated staff performance and upheld workplace safety and operational quality standards
- Allocated daily room assignments and coordinated staff rosters to optimize workflow
- Liaised with front office and other departments to facilitate timely room availability
- Took full departmental responsibility in the absence of the Housekeeping Manager.
Housekeeping Coordinator / Housekeeping Supervisor
LUXXE Outsourced Hotel Services
02.2022 - 03.2023
- Led and supervised housekeeping teams to meet cleanliness and presentation standards
- Conducted inspections of guest rooms and public areas
- Monitored daily traces and ensured completion prior to room release
- Allocated daily room boards to optimize workflow for room attendants and supervisors
- Managed linen inventory to ensure availability and coordinated laundry operations for timely service
- Communicated regularly with reception and hotel departments to support smooth operations
- Handled guest and internal calls, ensuring prompt response to service requests
- Provided on-the-job training and guidance to enhance staff performance and operational consistency
- Assisted with large-scale cleaning projects and special operational tasks
Event Coordinator
Nepal Tourism Student Network (NTSN)
Kathmandu, Nepal
01.2018 - 01.2022
- Planned and coordinated hospitality events including weddings, meetings, and conferences
- Oversaw staffing and onsite operations, ensuring seamless execution of events
- Coordinated logistics, scheduling, and guest service delivery to enhance attendee experience
Hospitality Intern
Marjan Island Resort & Spa
Ras Al Khaimah, UAE
01.2017 - 01.2018
- Delivered food and drinks to customers promptly to enhance dining experience
- Prepared guest rooms efficiently for new arrivals to ensure a welcoming atmosphere
- Supported kitchen operations by preparing ingredients and maintaining cleanliness as a Commis-II Chef
Education
Master of Management - Tourism and Hospitality
International College of Management Sydney (ICMS)
Sydney, NSW01-2025
Skills
- Housekeeping management
- Linen and laundry coordination
- Quality control
- Operations leadership
- Team coordination
- Task allocation
- Guest support
- Hospitality and administration
- Health and safety
- Interdepartmental communication
- Proficient in Microsoft Office Suite
- Oracle PMS proficiency
- Time management and organization
- Attention to detail
- Adaptable team player
Hobbies and Interests
- Cooking
- Basketball
- Travelling
Timeline
Assistant Housekeeping Manager
AHS Hospitality Pty Ltd
03.2023 - Current
Housekeeping Coordinator / Housekeeping Supervisor
LUXXE Outsourced Hotel Services
02.2022 - 03.2023
Event Coordinator
Nepal Tourism Student Network (NTSN)
01.2018 - 01.2022
Hospitality Intern
Marjan Island Resort & Spa
01.2017 - 01.2018
Master of Management - Tourism and Hospitality
International College of Management Sydney (ICMS)