Sonam Choden
36 Jugan Street,WA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Rendezvous Hotel Perth Scarborough
02.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Assistant Hotel Manager
Gakiling Guest House
11.2020 - 10.2022
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Increased customer service ratings through personable service.
Front Desk Agent
Le Meridian Hotel
09.2017 - 09.2020
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
Education
Bachelor of Science - Hotel Management And Tourism
NILLM UNIVERSITY
INDIA 06.2017
Skills
- Customer Service
- Highly organised
- Guest Relations
- Front Office Management
- Problem-Solving Skills
Languages
English
Full Professional
Hindi
Professional Working
Referance
Guneet
Duty Manager
Rendezvous Hotel perth scarborough
contact no :0449287411
Jinu Varghese
Operation Manager
Tribute Portfolio India
Jinu.varghese@marriott.com
Timeline
Front Desk Receptionist
Rendezvous Hotel Perth Scarborough
02.2023 - Current
Assistant Hotel Manager
Gakiling Guest House
11.2020 - 10.2022
Front Desk Agent
Le Meridian Hotel
09.2017 - 09.2020
Bachelor of Science - Hotel Management And Tourism
NILLM UNIVERSITY
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