Sonam Choden
Perth,WA
Summary
Dynamic and customer-focused professional with proven expertise in reservations management and cash handling. At my work place, I excelled in creating memorable dining experiences and efficiently resolving customer concerns, significantly enhancing customer satisfaction. Skilled in collaborating with teams to ensure seamless service delivery, demonstrating exceptional menu knowledge and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Sweeeti Pie
Yolanda
Ellenbrook , WA
03.2024 - 02.2025
- Greet and assist customers as they arrive, ensuring a welcoming and pleasant experience.
- Handle reservations, answer inquiries, and provide information about the menu and services.
- Maintain cleanliness and organization of the dining and reception areas.
- Collaborate with kitchen and waitstaff to ensure efficient and timely service.
- Resolve customer complaints and concerns, ensuring satisfaction.
- Perform cash handling, process payments, and assist with daily operations.
Front of House Employee
David Dumplings
Morley , WA
09.2023 - 12.2023
- Maintain cleanliness and organization of the dining and reception areas.
- Collaborate with kitchen and waitstaff to ensure efficient and timely service.
- Resolve customer complaints and concerns, ensuring satisfaction.
- Perform cash handling, process payments, and assist with daily operations.
Miss Q Hair and Body Spa
Miss Q
Morley , WA
01.2023 - 11.2023
- Provided exceptional customer service in a fast-paced environment.
- Answered phone calls, managed reservations, and greeted customers.
- Assisted in ensuring smooth operations by managing customer expectations and requests.
- Greet and assist customers as they arrive, ensuring a welcoming and pleasant experience.
- Handle reservations, answer inquiries, and provide information about the menu and services.
Sonam's Cafe
Sonam
Thimphu, Bhutan
01.2019 - 03.2023
Education
High School Diploma -
Royal Institute For Tourism And Hospitality
Motithang, Thimphu 09-2022
Some College (No Degree) - Arts
Dechen Choling Higher School
Thimphu, Bhutan 12-2019
Skills
- Customer service
- Reservations management
- Cash handling
- Menu knowledge
Timeline
Sweeeti Pie
Yolanda
03.2024 - 02.2025
Front of House Employee
David Dumplings
09.2023 - 12.2023
Miss Q Hair and Body Spa
Miss Q
01.2023 - 11.2023
Sonam's Cafe
Sonam
01.2019 - 03.2023
High School Diploma -
Royal Institute For Tourism And Hospitality
Some College (No Degree) - Arts
Dechen Choling Higher School