Sonam Choden
Perth
Summary
- Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment.
- Baking professional prepared to bring high standards and results-driven approach to new role. Proven ability to assist in producing variety of baked goods while maintaining quality and consistency. Known for excellent collaboration skills, adapting to changing needs, and ensuring smooth operations in busy kitchen environment.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Richard
06.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Assistant Baker
Jean Claude
10.2023 - Current
- Improved consistency of baked goods by accurately following established recipes and paying close attention to detail during preparation stages.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Demonstrated adaptability by quickly learning new techniques and recipes when changes were introduced to the menu or production methods.
- Lifted and moved items weighing over 10 Kg using proper lifting techniques.
Receptionist
Sonam Dorji
02.2019 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Hospitality And Event Management
Stanley College
Perth, WA07-2026
High School Diploma -
Drukgyel Higher Central School
Bhutan01-2019
Skills
- Allergen awareness
- Food storage
- Cross-contamination prevention
- Sanitation practices
- Ingredient measuring
- Order fulfillment
- Waste reduction
- Temperature control
- Flavor pairing
- Menu planning
- Scaling recipes
- Cookie baking
- Baking techniques
- Customer service
- Team player
- Time management
- Attention to detail
- Multitasking and organization
- Team collaboration
- Active listener
- Verbal and written communication
- Food safety
- Kitchen safety
- Oven operation
- Management
- Adaptive and creative
- Hand-eye coordination
- Quality control
- Kitchen equipment operation
- Product presentation
- Physical stamina
Languages
English
Full Professional
Hindi
Professional Working
Chinese (Cantonese)
Elementary
Nepali
Limited Working
Dzongkha
Native or Bilingual
Timeline
Customer Service Cashier
Richard
06.2024 - Current
Assistant Baker
Jean Claude
10.2023 - Current
Receptionist
Sonam Dorji
02.2019 - 03.2023
Hospitality And Event Management
Stanley College
High School Diploma -
Drukgyel Higher Central School
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