Sonam Dorji
13 Salter Place,Australia
Summary
Adaptable and results-driven jobseeker with a solid foundation in civil construction and a successful history as a sales associate. Demonstrates a proactive and versatile approach, ready to take on any work opportunity. Combining hands-on construction skills with a proven aptitude for sales, I am open to diverse roles, bringing a commitment to excellence and a strong work ethic to any position. Eager to leverage a broad range of experiences to contribute effectively to any available position. Open-minded and ready to take on new challenges in any work environment.
Overview
4
4
years of professional experience
Work History
Sales Associate
Yes Optus
Perth, WA
01.2023 - 01.2024
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
Team Member
Coles Supermarket
Coles Scarborough
01.2023 - 10.2023
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted customers in selecting merchandise best suited to needs.
- Monitored and verified all merchandise was properly priced
- Maintained productive, efficient approach to all tasks.
Assistant Engineer
Construction Development Corporation Limited
Thimphu, Bhutan
07.2020 - 11.2022
- Completed projects on time and within budget using detailed scheduling techniques and resource allocation strategies.
- Consistently met client expectations for quality, adhering to industry standards and best practices in civil engineering design.
- Collaborated effectively with multidisciplinary teams to achieve project goals and deliver high-quality results.
- Reduced construction costs through effective negotiation with suppliers and subcontractors.
- Improved project efficiency by streamlining communication between team members and stakeholders.
- Implemented quality control measures at every stage of the project life cycle in order to ensure consistently high levels of performance across all aspects of the work undertaken.
- Prepared and presented project cost estimates, determined project feasibility based on data analysis and recommended improvements.
- Checked technical designs and drawings for adherence to standards.
- Recorded daily events and activities in site diary to evaluate process and improve productivity.
Elderly Caregiver Volunteer
Goensho Tsamkhang Old Age Home
Bhutan
01.2022 - 08.2022
- Enhanced elderly residents'' well-being by providing compassionate care and companionship.
- Improved seniors'' quality of life by assisting with daily tasks, such as bathing, dressing, and meal preparation.
- Promoted a safe and comfortable living environment for residents through regular housekeeping and maintenance tasks.
- Supported seniors in maintaining their independence by facilitating participation in various activities and social events.
- Established trusting relationships with elderly clients, ensuring their emotional needs were met alongside physical care.
- Collaborated with healthcare professionals to develop personalized care plans tailored to each individual''s needs.
- Administered medication accurately and timely according to prescribed schedules, ensuring proper dosage and adherence to guidelines.
- Monitored the health status of elderly clients through routine check-ups, promptly addressing any concerns or issues that arose.
- Provided mental stimulation for dementia patients through engaging activities designed to slow cognitive decline.
- Contributed to increased overall happiness among elderly clients by fostering a positive atmosphere within the caregiving environment.
Education
Certificate III in Individual Support
Studywise College
NSW07-2024
Bachelors of Technology - Civil Engineering
Sharda University
07.2020
Masters - Project Management
Curtin University
AustraliaSkills
- Manual Handling
- Firs Aid & CPR
- Provide emergency life support
- Provide cardiopulmonary resuscitation
- Individual support
- Time Management
- Sales Techniques
- Public Relations
- Customer service
- Attention to Detail
- MS office Competency
- Order Fulfillment
- Issue Resolution
- Professional and Courteous
- Good Verbal and Written Communication
- Point of Sale Operation
- Cleaning Techniques
- Conflict Resolution
- Decision-making
- Product knowledge
- Construction Management
- Structural Analysis
- Brick laying and Concrete casting
Timeline
Sales Associate
Yes Optus
01.2023 - 01.2024
Team Member
Coles Supermarket
01.2023 - 10.2023
Elderly Caregiver Volunteer
Goensho Tsamkhang Old Age Home
01.2022 - 08.2022
Assistant Engineer
Construction Development Corporation Limited
07.2020 - 11.2022
Certificate III in Individual Support
Studywise College
Bachelors of Technology - Civil Engineering
Sharda University
Masters - Project Management
Curtin University
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